Smashing Security podcast #264: Hacked car chargers, Telegram sextortionists, and secret bossware

Industry veterans, chatting about computer security and online privacy.

Smashing Security podcast #264: Hacked car chargers, Telegram sextortionists, and secret bossware

Why might Russian EV chargers be displaying an anti-Putin message? Why are Telegram groups sharing sharing explicit images of women without their consent? And who is watching you in the workplace?

All this and much more is discussed in the latest edition of the award-winning “Smashing Security” podcast by cybersecurity veterans Graham Cluley and Carole Theriault, joined this week by Jessica Barker.

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TranscriptThis transcript was generated automatically, probably contains mistakes, and has not been manually verified.
GRAHAM CLULEY
So clearly it's a popular phrase. I thought it was just on the football terraces where they go, "Putin is a dickhead, Putin is a dickhead." But it goes further than that.
CAROLE THERIAULT
Good Russian accent, by the way.
Unknown
Smashing Security, episode 264: Hacked car chargers, Telegram sextortionists, and secret bossware. With Carole Theriault and Graham Cluley.

Hello, hello, and welcome to Smashing Security, episode 264. My name's Graham Cluley.
CAROLE THERIAULT
264, Graham. Oh my God. And I'm Carole Theriault.
GRAHAM CLULEY
And this week we're joined by a special guest, someone who hasn't been on the show for a while, but we're delighted to have her back. It's Jessica Barker. Hi, Jess.
CAROLE THERIAULT
Hello.
JESSICA BARKER
Hello. Hello.
CAROLE THERIAULT
Hi, Jess. Glad to have you on the show.
JESSICA BARKER
Oh, I'm delighted to be back. Thank you.
GRAHAM CLULEY
Now, has anything happened in the news since we last put out an episode? Anything, anything crap in the headlines?
JESSICA BARKER
Anything?
GRAHAM CLULEY
Nothing good. Oh my word. Yeah.
JESSICA BARKER
Yeah. Yeah.
CAROLE THERIAULT
We were thinking, oh please, pandemic, just end so we can get back to normal. I know, right?
JESSICA BARKER
We were thinking this is gonna be the year, 2022.
CAROLE THERIAULT
Actually, we thought that in 2021.
JESSICA BARKER
We did.
GRAHAM CLULEY
And 2020. And 2019.
JESSICA BARKER
Got a feeling we'll be thinking it in 2023.
GRAHAM CLULEY
Yeah, every year it's like, you think you've seen it all? Here's something else.
CAROLE THERIAULT
Yes.
GRAHAM CLULEY
So obviously, we're all concerned, terribly concerned about the ghastly events going on in Ukraine.

And although we're not going to be talking about that too much in today's episode, we do know that lots of people want to do their bit to help, and there's not that much many of us can do when we're far away.

So we're going to put a link in the show notes with details on how you can make donations and you can provide support if you want to for the people of Ukraine who are obviously going through a horrendous, horrendous experience.
CAROLE THERIAULT
Yeah, I mean, yeah, it's just, it's unbelievable. It blows my mind.
JESSICA BARKER
Yeah, absolutely.
GRAHAM CLULEY
Anyway, although we're not there in person, we're there in spirit. And, Carole, what have we got coming up on this week's show?
CAROLE THERIAULT
Well, first let's say thank you to this week's sponsor, Collide. Its support helps us give you this show for free. Now coming up on today's show, Graham, what do you got?
GRAHAM CLULEY
I'm gonna be charging about the countryside.
CAROLE THERIAULT
Okay, and what about you, Jess?
JESSICA BARKER
I'll be talking about the trouble with Telegram.
CAROLE THERIAULT
Mm, and I'm gonna be talking about what happens if bossware gets it wrong. All this and much more coming up on this episode of Smashing Security.
GRAHAM CLULEY
Now, chums, chums, have either of you ever enjoyed motoring along the M11 motorway? You done that?
CAROLE THERIAULT
Enjoyed.
JESSICA BARKER
Yeah, enjoy is a loaded word there, Graham.
GRAHAM CLULEY
I'm not talking about the M11, which runs between London and Cambridge, but the motorway that runs for 425 miles between Moscow and Saint Petersburg in Russia.
CAROLE THERIAULT
No.
GRAHAM CLULEY
You ever done that journey?
CAROLE THERIAULT
I've never ever been in Russia, actually. No. No.
JESSICA BARKER
No, nor me.
GRAHAM CLULEY
No, nor me. And possibly we'll never get invited now.
CAROLE THERIAULT
We're all talking out of our asses.
JESSICA BARKER
Excellent.
GRAHAM CLULEY
Well, the M11 in Russia is over 400 miles long, joins Moscow and Saint Petersburg. Speed limit of 93 miles per hour, which seems quite racy to me.

It's cut the typical journey time from the capital to Saint Petersburg from 9 hours down to 5.5 hours.
CAROLE THERIAULT
Why? Because the road is more direct and people can drive faster?
GRAHAM CLULEY
It's more direct, you can drive faster.
CAROLE THERIAULT
I was thinking it's not a conveyor belt for cars.
GRAHAM CLULEY
No, no.
JESSICA BARKER
That would—
GRAHAM CLULEY
Or a great big slingshot.
JESSICA BARKER
That would open up some interesting security discussions. It would, wouldn't it?
GRAHAM CLULEY
Now, I drive an electric car.
CAROLE THERIAULT
Oh, la-di-da.
GRAHAM CLULEY
And my electric car would not be able to make that entire journey. I'd have to recharge it at least once.
JESSICA BARKER
We're electric car buddies, Graham.
GRAHAM CLULEY
Oh, you too, eh?
JESSICA BARKER
Yeah.
GRAHAM CLULEY
See, we are so right on, aren't we? Carole?
CAROLE THERIAULT
I'm more right on than you guys. My car is about 15 years old, so I win on that front. I don't know if I win for the environment, but you know.
GRAHAM CLULEY
Well, I'd have to schedule my stops quite carefully in order to make that journey. And I would have to pull into a service station. I'd have to top up on some electrons.

You know, maybe we could stop, stretch our legs at the filling station. Kids can play around in the playground. Have a bit of vodka. No, no, no, Carole, you don't—
CAROLE THERIAULT
What?
JESSICA BARKER
No. You're in Russia.
CAROLE THERIAULT
No, not even in Russia.
GRAHAM CLULEY
You don't drink vodka. Well, I suppose you could if you're a passenger. But not if you're driving, right?
CAROLE THERIAULT
Right.
GRAHAM CLULEY
But it's all quite high-tech from what I've read.

I have this morning been researching the service stations on the M11 in Russia, and you can order foods and be beeped wirelessly when your grub is ready.

So you can stay in your car as you're charging it. It's all quite high-tech.
CAROLE THERIAULT
You're thinking, "Wow, don't we have this here?" Well, exactly. Wouldn't that be wonderful?
GRAHAM CLULEY
You know, at the moment it's all knickknacks and Quavers and things.
JESSICA BARKER
Pick and mix is about as good as it gets.
GRAHAM CLULEY
You know, if you're lucky.
CAROLE THERIAULT
Can I ask a question to both of you?

So when you go get your car charged, when you're plugged in and hoovering up the electrons, as you say, can you then just get out of the car, lock it, and go do your shopping?
GRAHAM CLULEY
Oh yeah.
CAROLE THERIAULT
Oh, right, right.
JESSICA BARKER
That is something I wondered before I had one.
GRAHAM CLULEY
Yeah.
JESSICA BARKER
Yeah, but you can just leave it, pop off to the shops.
GRAHAM CLULEY
You can, but what I've noticed is that someone else can then come up to the charger and say stop, can't they? They can press the stop button to stop it charging.
JESSICA BARKER
Yes, they can. Oh, that would be very bad form.
CAROLE THERIAULT
It would be, to take it from you, to steal it from you or something. It's I used to go to the laundrette and people would take your wet laundry out of the dryer and put theirs in.

Drives me nuts.
JESSICA BARKER
Oh yeah, very bad form. But I suppose as well, some people might just do it for the lols.
GRAHAM CLULEY
So there you are. The journey is the destination. What a wonderful experience. You're loving this. You're embracing the Russian countryside.

You're enjoying that special time sat next to your partner for 45 minutes while you charge up your car. Could be longer.
CAROLE THERIAULT
Your finger getting aches from scrolling your phone.
GRAHAM CLULEY
Exactly. But alas, sometimes, I don't know if you found this, Jess, sometimes the electric vehicle charger isn't working properly.
JESSICA BARKER
Oh, very frustrating.
GRAHAM CLULEY
You find a charger and it's free and it's the bloody charger. And this isn't just a British experience, it happens around the world.

So I found a video on Facebook where this chap goes up to an EV charger on the M11 motorway in Russia, only to be greeted with an error message.

It says, call service, no plugs available on this charger. And if he waits a few more seconds, that's not that odd an error message, right?

But if you wait a few more seconds, it begins to show different messages in Russian.
CAROLE THERIAULT
Okay, saying what?
GRAHAM CLULEY
Glory to Ukraine. Glory to the heroes. Putin is a dickhead. And death to the enemy.

As Motherboard Vice points out, this Putin is a dickhead slogan, it became really popular amongst Ukrainians following Russia's annexation of Crimea back in 2014.
JESSICA BARKER
Well, also there is a star, I believe, called Putin is a dickhead, named in 2014 by Ukrainian astronomers.
GRAHAM CLULEY
They found a star and what shall we call this star?
CAROLE THERIAULT
Yeah.
GRAHAM CLULEY
How about Putin is a dickhead? Yes.
JESSICA BARKER
Okay.
GRAHAM CLULEY
So clearly it's a popular phrase. I thought it was just on the football terraces where they go, Putin is a dickhead, Putin is a dickhead. But it goes further.
CAROLE THERIAULT
Good Russian accent, by the way.
GRAHAM CLULEY
So what do we know? What have we found out from this story? Well, we found out that electric vehicle chargers on the M11 aren't working.

And it's possible someone isn't a huge fan of Vladimir Putin. And then it turned out there's a bit more to it than that.

Because the Russian energy company which operates these electric chargers, they posted a message on Facebook.

Apologising for what they described as the external interference on their chargers.

They said, "We have made the choice to suspend operations on our chargers on the M11 in Russia." Oh my God, supply chain issue. Exactly.
JESSICA BARKER
Yeah, so this is the company that makes the chargers. Is that right?
GRAHAM CLULEY
Well, it's the company which operates them.
JESSICA BARKER
That operates them.
CAROLE THERIAULT
So, many different companies make it all happen.
GRAHAM CLULEY
Well, yes, there's a variety of different companies. So, according to Rossetti, which sounds like a circus.
CAROLE THERIAULT
What?
GRAHAM CLULEY
Sounds like a circus family to me, the Rossetti.
CAROLE THERIAULT
It's a very common Italian surname, but anyway.
GRAHAM CLULEY
Oh, well, yeah, but these are Russian. This is a Russian energy company and they've called themselves Rossetti anyway. Maybe they have a sideline in electrical vehicle chargers.

Who knows? But according to them, they purchased the chargers in 2020 from another Russian company called Gazelprom. Oh my goodness. Gazelprom. Right?

And what they hadn't realized at the time was that Gazelprom was actually sourcing all of its components from a Ukrainian company called Auto Enterprise.

So another company provided all the bits and all Gazelprom did was they screwed them together with a screwdriver and said, here you go, here's your electric charger.

But they weren't actually responsible for the software or any of the technology inside.
CAROLE THERIAULT
Graham, that's how most of the world operates now.
GRAHAM CLULEY
Well, yes, but that is why most of the world has a supply chain problem or security concerns about this.

Because AutoEnterprise, the Ukrainian company which actually made all the bits, they had left a little backdoor in one of the components, which gave them remote access via the internet to the electric vehicle chargers.

Now, I'm not saying they're the ones who planted the Putin is a dickhead messages on all of those Russian EV chargers, but it's certainly something worthy of investigation.
CAROLE THERIAULT
Again, though, I would say that happens much more regularly than maybe you're intimating, because loads of people that build either code or some kind of service to fit into some other gizmo will want to have a backdoor so they can go in and fix their problems.
GRAHAM CLULEY
That's right.

And so if you're buying technology and components from other companies to build your device, you want to do your due diligence to make sure that you've got some kind of control over those in case your provider or supplier goes rogue and begins to interfere in a way which is perhaps suboptimal to your business.
CAROLE THERIAULT
Third-party pen testing, right, Jess?
JESSICA BARKER
Exactly. You need to check out these issues, supply chain issues.
GRAHAM CLULEY
Or just stick to running circus tents. That's what Rosetti should do. They say they're going to reflash the EV chargers before bringing them back online again.

But maybe they need to get the old lion tamer costume out again and do some of that instead.
CAROLE THERIAULT
And the dust bunnies roll on by.
JESSICA BARKER
Is that your official advice there, Graham?
GRAHAM CLULEY
That is my official advice. That is the best advice of all, is just get out of the energy. I mean, the thing is, there's not very much money in Russia at the moment anyway, is there?

Because I read a story that, you know, the game Roblox, you know, kids are crazy about it. It's a bit Minecraft on acid. So there's an in-game currency called Robux.

And apparently Robux has a better exchange rate right now with the US dollar than the Russian ruble. So you're better having your money in Robux than in rubles.

Jess, what have you got for us this week?
JESSICA BARKER
Well, I am talking about the messaging platform Telegram that has been hitting the headlines for all the wrong reasons recently.

And this has been rumbling on for a while, but in February, the BBC published an investigation of Telegram, and it highlights a huge problem on the platform with groups sharing explicit images of women without their consent.

Oh God. No, and so this is really frustrating, infuriating, depressing story.
GRAHAM CLULEY
Hang on, so this is groups of people? This isn't individuals who are just sending it from one to another? This is sort of a group of maybe 20 or 100, or I don't know how many people?
JESSICA BARKER
This is tens of thousands.
GRAHAM CLULEY
Oh, really? Yeah. Oh my goodness.
JESSICA BARKER
It is a huge problem on the platform.

And the BBC have done a really good job of unpicking it and telling some of the stories of the women and showing just the extent of the problem with Telegram.

So, one woman who shares her story in this investigation describes how a nude photo of herself was shared, but not just the photo, also details of her social media accounts.

So, links through to her social media accounts.
GRAHAM CLULEY
Oh my goodness.
JESSICA BARKER
And her phone number.

So, she is then contacted by men who seemingly think that she has posted the photo herself, even though it was obviously shared without her consent or her knowledge.
CAROLE THERIAULT
Was it obvious though, from someone in the group?
JESSICA BARKER
Yeah, I say obvious as in obvious as I'm describing it now and the fact that she's in investigation, but in the group, who knows? I don't know how it was presented.
GRAHAM CLULEY
Hang on, hang on, hang on, hang on, hang on, hang on.

If you're joining a group with hundreds of other men where they're sharing lots of photos, I think you're going to probably assume—
CAROLE THERIAULT
She's saying that it's not the— doesn't it look like it's her sharing the picture? It's off the skidded, no?
JESSICA BARKER
Yeah, that's what I read between the lines, was that that is how it seems like. So she basically shared this photo with one person, one other person, right?

Presumably someone she was in a relationship with. And then it turns up in this group. And from what I read, it's not totally clear. There was an interview with her.

It seems like the person who posted it basically was pretending to be her.
GRAHAM CLULEY
Oh my God.
JESSICA BARKER
And kind of saying, here's my social media, here's my phone number. So then people are contacting her— I say people, men are contacting her saying, hey, can I have more photos?

And making lots of other comments. And this photo is in a group with 18,000 members.
CAROLE THERIAULT
Oh my gosh.
JESSICA BARKER
The BBC then uncovered just what of a global problem this is, with such groups found in over 20 countries engaging in this image-based sexual abuse.

And some cases actually involve women who either they or their families are basically being blackmailed to silence their activism.
CAROLE THERIAULT
Jesus!
JESSICA BARKER
One woman from Azerbaijan, she claims that her husband shared an intimate video of them, hiding his face but showing hers, and basically then used that to threaten her family to try and silence her brother who is— he's an activist.
CAROLE THERIAULT
Why wouldn't the family just go, well, it's your wife, dude, right? So yeah, yeah, so you know, shock horror, you guys have an intimate relationship.
GRAHAM CLULEY
But I think really screwed up, isn't it?
JESSICA BARKER
You just wonder what on earth, what on earth possesses someone to do that.
CAROLE THERIAULT
And I can see so many even young adults being in a relationship for a few years with the man there, or the woman they're gonna marry, for sure.

And you know, having a bit of fun with videos and snaps, and then it all ends horribly. And what, someone then goes and posts that picture on for other guys to gawk at?

With the Facebook, with the details to contact them. Yeah, it's revenge porn in the highest order.
GRAHAM CLULEY
If they've got your social media details, it's not going to be that difficult for someone quite possibly to locate where you live and where you work and contact your relatives, all sorts.
JESSICA BARKER
I did a fair bit of digging into this this morning.

There was one case where a woman— you're absolutely right, her address— one case where a woman's CV was uploaded alongside so many pictures of her and you know, personal details, contact details.
CAROLE THERIAULT
I mean, it would kill your work if you had a LinkedIn link there.
GRAHAM CLULEY
That would ruin the sex appeal though, wouldn't it, having a LinkedIn— depends what you're into.
CAROLE THERIAULT
Depends what you're into.
GRAHAM CLULEY
That's a pretty weird fetish, to be honest.
JESSICA BARKER
And it depends what kind of LinkedIn posts, you know. Is it the, I get up at 4 AM and meditate? The secret to being great.
GRAHAM CLULEY
I mean, this is horrible.
JESSICA BARKER
It's horrendous. Luckily, our outrage is shared by, of course, many, many others.

And actually, I read a really interesting news article where the Serbian government and police have been cracking down on this.

A particular group or groups in Serbia doing the same, sharing these non-consensual images.

And it seems like it came to the attention of law enforcement because people on social media were tweeting about it and posting about it.

So some really active Twitter users with high follower accounts highlighted these groups, and police investigations actually went from there.
GRAHAM CLULEY
Wow.
CAROLE THERIAULT
So it turns out influencers really do own the cops.
JESSICA BARKER
Yeah, it's true, right?
GRAHAM CLULEY
If you were a member of one of these Telegram groups, it's pretty indefensible, isn't it? If your name is listed there as being an active user of that group.
CAROLE THERIAULT
I don't know though, Graham, it might be that you're there because you think women are going on there to share pictures. There's loads of those on Reddit. There's tons of groups.
JESSICA BARKER
And with OnlyFans, you know, there's loads of people on OnlyFans using it. Because they want to.
CAROLE THERIAULT
And you don't know if it's the woman doing it or the woman's being basically slut-shamed.
GRAHAM CLULEY
Is OnlyFans really that popular? I've got an account up there and no one has subscribed to my posts at all.
CAROLE THERIAULT
Really? No one?
GRAHAM CLULEY
No, no, absolutely no one. Maybe I should promote it a bit more on the podcast. I don't know.
JESSICA BARKER
But I read about a woman today who quit university because her OnlyFans was so popular, and the headline was that she was making, I don't know, £90,000 a month as a giant on OnlyFans.
GRAHAM CLULEY
What do you mean as a giant?
CAROLE THERIAULT
She's 8 foot tall.
JESSICA BARKER
She's— yeah, yeah, she's definitely not a giant.
GRAHAM CLULEY
Hang on, she pretends to be a giant? What, she stands next to Wendy Houses or something? What does she do?
JESSICA BARKER
Well, it's actually even better. So it turns out most of the content that she was putting out probably wasn't popular because they were asking her to be a giant, but other things.

But there was at least one person who had a giant fetish and asked her for a picture of her as a giant.

So, she put her phone on the floor, angled it so that she was really tall, and then stood on a Lego figure, which was meant to be the person requesting this content. Fun times.
CAROLE THERIAULT
Fun times. Fun times.
JESSICA BARKER
Yes, very popular, making her a lot of money.
GRAHAM CLULEY
Oh, and he mistook the Lego figure as a real person somehow.
JESSICA BARKER
I think sort of saw it as himself.
CAROLE THERIAULT
That's so funny, Jess. He's just, you know.
GRAHAM CLULEY
If I wanted to pretend to be a giant, I could just take a photo with my sort of— just cropped off at the top.
CAROLE THERIAULT
We look forward to seeing it on Twitter. A picture of you.
JESSICA BARKER
On your OnlyFans, Graham.
CAROLE THERIAULT
If you could just cross-pollinate that to Twitter, thanks.
GRAHAM CLULEY
So this is really good. So what's Telegram doing about this? Telegram, which by the way is a Russian messaging service, isn't it? Is it?

Who knows if Telegram will still be available in the next few weeks, whether it'll be taken off app stores and the like.
JESSICA BARKER
But this is a very good point. Oh, my cat has just come to join us. Can I just mute this?
GRAHAM CLULEY
Is it a giant cat?
CAROLE THERIAULT
Yeah, can you hear it roar?
JESSICA BARKER
I'm back, sorry, minus the cat. Telegram could certainly be doing more about this.

Obviously, they have a sort of libertarian ethos, so they are very light on moderation compared to many platforms.

They have taken some action on some of the groups, but really it was basically when the BBC got in touch and said, "We are the BBC doing an investigation into this," that they took some of the groups down.

Before then, when the BBC was just doing their investigation and obviously posing as users, they were reporting a lot of this stuff.

They reported 100 of the images and basically all of them stayed.
GRAHAM CLULEY
Yeah.
CAROLE THERIAULT
Do you know a trick that a good friend of the show once used is to complain about copyright infringement as opposed to a sexual pornographic image being put up on your behalf because they fear liability like nobody else.
JESSICA BARKER
I have heard the same, and I just think, what kind of world are we living in?
CAROLE THERIAULT
Fucked up one, Jess.
JESSICA BARKER
When copyright liability is more powerful than this is abusive.
GRAHAM CLULEY
I might get a copyright symbol stamped on my buttock, maybe tattooed on, just in case any of my pictures leak out.
JESSICA BARKER
I've got quite an image now, Graham. Quite an image.
GRAHAM CLULEY
Carole, what is your story for us this week?
CAROLE THERIAULT
You know that saying, just because you're paranoid doesn't mean nobody's watching you?
GRAHAM CLULEY
Oh yeah.
JESSICA BARKER
Yep. I'm worried what you're gonna tell us now, Carole.
CAROLE THERIAULT
Well, first we have to remember the post office scandal. Sure you remember that. Yeah. And right now it's kind of preeminent because the inquiry is happening now.

But for our listeners who don't know, I'm just going to give a tiny recap.

So between 2000 and 2014, the UK Post Office prosecuted hundreds of branch managers, an average of one a week, based on information from recently installed computer systems.

And the problem was that the accounting software, which was called Horizon, turned out to be faulty in some cases, meaning that accounts were not adding up.

But of course, programs never make mistakes and the big bosses basically believed the numbers.
GRAHAM CLULEY
They believed the software, didn't they?

And as I recall, lots of people who ran post offices, they were charged and accused of sort of embezzling funds and fraud, and they protested their innocence.
CAROLE THERIAULT
Exactly, right? So some people that had worked there for 40 years without a jot of trouble were suddenly being treated like criminals.
GRAHAM CLULEY
Yeah.
CAROLE THERIAULT
So more than 700 branch managers were given criminal convictions when Horizon made it look as though money was missing from the post office.

Some went to prison following convictions for false accounting and theft. Many were financially ruined because they were taking their own money to try and make up the losses.
GRAHAM CLULEY
Absolute scandal. Yeah.
CAROLE THERIAULT
It has been described as one of the most widespread miscarriages of justice in UK history. So after 20 years, campaigners won a legal battle to have their cases reconsidered.

And Monday this week, we saw the Post Office scandal public inquiry kick off, where victims of the scandal will start giving evidence as part of a public inquiry on the Horizon scandal.

Now, what's interesting is the Trades Union Congress, known as the TUC in the UK, the people in the know, we call it TUC.
GRAHAM CLULEY
No, we call it the TUC. Yeah, we don't call it TUC.
CAROLE THERIAULT
We don't. We really don't. Graham, I was just trying to get our American friends to—
GRAHAM CLULEY
Oh, okay.
CAROLE THERIAULT
Fine.

So they're using this public inquiry as an opportunity to discuss the increased surveillance tech that's being secreted into workplaces to monitor employees without their consent.

And by surveillance, I mean monitoring emails, files, webcams on work computers, tracking when and how much a worker is typing, calls being made, movements made by the worker with trackable devices.

And we've colloquially called this bossware.

Now, the TUC say workplace surveillance tech really took off during the pandemic as employers obviously transferred to remote forms of work.

And we've talked about bossware before on the show.

And the TUC did a poll and found that the majority of workers, so they polled over 3,000 workers, and 60% said they thought they were being watched.

Now, that in itself is a problem, right?

Because if your employer doesn't tell you that they are using some of this technology in order to monitor your workplace and you, you might get that "I'm being watched" feeling, but you might also put it down to your own paranoia because you haven't been told.
GRAHAM CLULEY
Yeah, it'd be horrible. It would be horrible, wouldn't it?
JESSICA BARKER
If you don't know. And you might think you're being watched and you're not.
CAROLE THERIAULT
Or yeah, maybe your boss comes on and goes, "So, cheese sandwiches, they're delicious." And you're like, "How does she know I like cheese sandwiches?" So the TUC go on to say that the creeping role of AI and tech-driven workplace surveillance is now spreading beyond the gig economy.

A way to look at this is surveillance has benefits because it'll have things like greater organizational efficiencies.

There are fewer disputes as well that can be unresolved because you'll be like, well, here we're checking the tapes. We can prove that X happened as opposed to Y.

But there's some huge cost to employees that work in this environment.

And at a time where people are reporting more anxiety, more stress, less faith in politics and technology, we may be heading for a kind of labor storm.
JESSICA BARKER
And what's tricky is, as I understand it, obviously the technology has moved way faster than the legislation.
CAROLE THERIAULT
100%.
JESSICA BARKER
What's within the rights of an organization, especially as you say, when we're now in this place of more remote working, moving to more hybrid working, the technology is in people's homes.

If your webcam is being surveilled by your boss and you're working in a one-bedroom flat or a studio flat, then what does that mean?
CAROLE THERIAULT
And get this, I found this so scary.

So the FT talked about this as well, and they reported about a swathe of new technology products that have come on the market in recent years, many of which promise to use the quote-unquote artificial intelligence to manage, score, and monitor companies' employees.

So there's this company called Coworker.org. It's a worker organizing platform, and they've compiled a database of more than 550 products.

And about 30% of these 550 products emerged between 2020 and 2021, while the rest were developed between 2018 and 2020.
GRAHAM CLULEY
So there must be a lot of demand for these.
CAROLE THERIAULT
It's big money.
GRAHAM CLULEY
Yeah. A lot of people are jumping into the market.
JESSICA BARKER
And well, then you wonder what technology is being produced. Is it being rushed out? What safeguards are being put in place?

Is it being properly tested by your friendly security company?
CAROLE THERIAULT
Very well said, Jess, because they're referring to this as little tech because a lot of these companies are tiny, and the impact that they're having is much bigger than this little tech because they're growing at a clip.

One would say unsustainable growth. Now, the rationale for many of these products is to protect employees' health and safety, right?

There are temperature checkers, for example, cameras that monitor whether workers are keeping 2 meters apart.

But others promise to measure productivity or maintain an employer's data security in a world where work is obviously shifted from the office to the house or the home.

But there's so many of these products, guys.

So one of them that they talk about in the FT, Remote Desk, for example, promises to help managers create an office-like environment through continuous webcam monitoring to ensure employees' identity and ensure productivity in a remote workspace.

Holy crap.
GRAHAM CLULEY
Aren't there better ways to measure whether someone is being productive?
CAROLE THERIAULT
Like looking at the work that they do?
GRAHAM CLULEY
Yeah, exactly. Yeah.

Isn't there something better rather than just watching people to see if they're picking their nose or whether they're playing with their cat or whatever, or watching Jeremy Kyle on ITV?

There must be better ways than this.
JESSICA BARKER
It's the technology equivalent of a boss making sure that someone's doing busywork, that they're at their desk or that they look like they're at their desk.

You know, you leave your coat on the chair while you go off for a 2-hour lunch.
CAROLE THERIAULT
Prepare to have a collective gasp here, okay?

So they carry on saying, webcam monitoring detects suspicious expressions, gestures, or behavior of a remote agent and can, quote, capture eating and drinking and flag them as violations if food and drink at your desk is prohibited by company policy.

There's another product, okay? It says it uses machine learning methods that detect employee deviance in retail stores. What? So what, they're hanging out with their buddies or what?
GRAHAM CLULEY
Well, you can, okay, but you can imagine if you were working in a retail store that there's a rule you can't drink beer or something behind the till, you know, it's unprofessional and you should wait until you're on your break or something.

And so they might be monitoring something like that without telling their employees.
JESSICA BARKER
And it's just such an odd phrase, isn't it? So, yes, it's so undefined as to what they're looking for. What happened to just good old-fashioned management?

You know, create a nice environment, keep an eye on people, make sure people are okay.
CAROLE THERIAULT
Yeah, you wouldn't want to work in a company like this, right? I mean, I'm now— I have my own company. We all have our own companies now, don't we?

So we have that kind of freedom, I guess, to say we wouldn't sign to this.

But do you think it might be worthwhile if someone was getting a new job, for example, if one of our listeners is about to go to a job interview, you know, when they go, and do you have any questions for us?

Should they kind of go, yeah, I just to know a little bit about what your company policy is on surveillance technology in order for health?
GRAHAM CLULEY
That's gonna ring so much, that's gonna wave so many red flags.
CAROLE THERIAULT
Well, no, but maybe you can word it properly, go, for health and safety reasons.
GRAHAM CLULEY
Even so, I think people will just worry that if you're asking such a question will make people think, oh, clearly you're someone we do need to watch.

We've obviously had incidents before.
JESSICA BARKER
It's so difficult, isn't it? I think I would be asking to look at the policies and try and understand.
CAROLE THERIAULT
It must be in the small print, right?

And this is the thing I was thinking, because I've worked at a company where, you know, whatever, you join, you sign the contract, you read it, you're like, yeah, yeah, yeah.

But there's this clause in the contract that says, oh, by the way, this may be amended, this contract, in future, and you're agreeing to any future amendments, like literally.

And I actually put a bit of a stink about that, going, are you insane? But I ended up getting strong-armed to just sign it or get out.
GRAHAM CLULEY
Wow.
CAROLE THERIAULT
This was a long time ago, but I wonder if that's how they cover.

So one thing you could do if you're an employee and you want to know, maybe go ask to see the current version of the contract rather than relying on the printed out version you might have in your home folder.

Yeah.
GRAHAM CLULEY
Wow. I've got maybe a slightly different view about this, 'cause I'm thinking about how to monetise my OnlyFans account.
CAROLE THERIAULT
Right.
GRAHAM CLULEY
Should I— Okay, I'm putting this out for, not for you two, 'cause maybe I've decided you wouldn't be interested, but are there any listeners out there who would be interested in paying me £10 a month in order to have a livestream of me at my desk from say 9 till 4:30 each day?

Is that of interest?
CAROLE THERIAULT
Are you planning to stay at your desk the whole time and not eat anything?
JESSICA BARKER
No.
CAROLE THERIAULT
And not go to the loo?
GRAHAM CLULEY
I'm regularly gonna wander off and do.
CAROLE THERIAULT
Oh, well then, no, I'm not interested. I wanna see you squirm. I wanna see you, I wanna see you just suffer for those 7.5 hours.
JESSICA BARKER
Is there a no food and drink policy with Smashing Security?
GRAHAM CLULEY
Definitely not. Definitely not. If you saw my desk, the crumbs, the detritus.
JESSICA BARKER
So is that part of the pitch? Which we'll get to see.
CAROLE THERIAULT
Exactly.
GRAHAM CLULEY
There will be people who have a fetish, just as they may have a fetish for giant women, they will have a fetish for untidy desks, somewhat overweight middle-aged men sat at a computer working.

I'm just saying. Yeah.
CAROLE THERIAULT
You know, and I celebrate that because at least you're saying, "I'm happy to be surveilled." It's the secret surveillance, in my view, that's nasty business. Oh, okay. Right?

I think they should just be candid about their bossware if they must use it, and say why.
GRAHAM CLULEY
I probably would forget it was there. I probably would.
CAROLE THERIAULT
That's what your fans who want to watch you at your desk eating your whatever cheese sandwich hope for.
JESSICA BARKER
Exactly.
CAROLE THERIAULT
That's part of the game. When you start nose picking, and then they start taking screen grabs, and then putting it on Telegram.
GRAHAM CLULEY
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CAROLE THERIAULT
Word.
GRAHAM CLULEY
Try it out at smashingsecurity.com/kolide. That's smashingsecurity.com/kolide. And thanks to Kolide for supporting the show. And welcome back.

And you join us at our favorite part of the show, the part of the show that we like to call Pick of the Week.
CAROLE THERIAULT
Pick of the Week.
JESSICA BARKER
Pick of the Week.
GRAHAM CLULEY
Pick of the Week is the part of the show where everyone chooses something they like.

Could be a funny story, a book that they've read, a TV show, a movie, a record, a podcast, a website, or an app. Whatever they wish.

It doesn't have to be security related necessarily.
CAROLE THERIAULT
It better not be. Last week's was.
GRAHAM CLULEY
My Pick of the Week this week is not security related.
CAROLE THERIAULT
Excellent.
GRAHAM CLULEY
I'm a bit of a fan of some Miles Davis music. Some of it's a bit weird and crazy.
CAROLE THERIAULT
I'm shocked to hear that.
GRAHAM CLULEY
Yeah, some of it's a bit nuts. Some of it is all right. Well, maybe you would like to listen to kindofbloop.com, which is where— Kind of bloop.

Yeah, not Kind of Blue, which of course was a classic album in the 1950s from Miles Davis. Kind of Bloop is an 8-bit chiptune tribute to Miles Davis's legendary jazz album.

Oh my God. Which you can listen to track by track. In fact, why don't we listen to some of it right now?
CAROLE THERIAULT
Oh, I hate it.
JESSICA BARKER
Yeah.
CAROLE THERIAULT
I mean, I hear it. I hear the tracks. I hear the real tracks, but I think I prefer it on—
GRAHAM CLULEY
Yes, but don't you—
JESSICA BARKER
Yes.
GRAHAM CLULEY
Don't you appreciate the craft which has gone into creating this work? I mean, this is obviously a different type of work of art.

It may not be better than the original, but I still think it's something to be admired.
CAROLE THERIAULT
Do you know what? Do you know where it would be amazing? It would be amazing in a kind of cool retro game.
JESSICA BARKER
Yes.
CAROLE THERIAULT
Right? In a jazz club.
GRAHAM CLULEY
Now you're talking.
CAROLE THERIAULT
And this is going on in the background.
JESSICA BARKER
Like jazz craft.
CAROLE THERIAULT
Like jazz craft.
JESSICA BARKER
Yeah. I could listen to a few seconds and then I feel a migraine threatening. I'm not going to lie. But the absolute genius of the name, I think it came from the name.

They came up with Kind of Bloop and it went from there is what I think.
CAROLE THERIAULT
And I love that they explain it as their strapline, an 8-bit tribute to Miles Davis' Kind of Blue.
GRAHAM CLULEY
Anyone who listens to Miles Davis would be like, "Yes, thanks." Anyway, for some people, maybe this could be their entry point into Miles Davis.

Maybe this will be the first Miles Davis you've ever heard, and then you will go and check out some of his original work, and you will enjoy that as well.
JESSICA BARKER
Oh, that's a treat.
GRAHAM CLULEY
Yeah, I've turned it around now. Thank you very much. And so Kind of Bloop is my pick of the week. Jess, what's your pick of the week?
JESSICA BARKER
My pick of the week is Space Force Season 2. Have either of you seen Space Force?
CAROLE THERIAULT
Yes, I have, I have. I don't know if I've watched Season 2 yet, but I've definitely watched the first season.
JESSICA BARKER
So, season 1. So this is— Graham, I don't know if you've seen Space Force.
GRAHAM CLULEY
I've seen a bit of series 1, yes. It's a comedy show, isn't it?
JESSICA BARKER
It is. It's a Netflix comedy, which I thought maybe, you know, we could all do with this week. It is starring Steve Carell and John Malkovich, and it's about a new branch of the U.S.

Armed Forces tasked with putting American boots on the Moon in the next few years. So season 1 got kind of tepid reviews.

So you may have watched, as you said, Graham, you may have watched a bit of season 1 and maybe it didn't capture you.
CAROLE THERIAULT
You may not capture you, Graham. You didn't like it?
GRAHAM CLULEY
I wasn't crazy on it. It was all right.
CAROLE THERIAULT
I loved it.
JESSICA BARKER
Me too. I rather liked season 1.
CAROLE THERIAULT
Well, you have a sense of humor.
JESSICA BARKER
I always felt like had more potential, but I really liked it. Very lighthearted, great characters, a fun, quirky show. And season 2 is where it really gets into its groove.

It's kind of funny and silly. It's got a little bit more emotion to it this season.

And I would say if you're a fan of the American Office, it's by the same creators, and it is very much worth giving a go for something lighthearted.

But the show is maybe not helping the PR efforts of the real US Space Force.

I don't know what they think of the show, but I did recently read an article on military.com describing—
CAROLE THERIAULT
Where you hang out normally.
JESSICA BARKER
Yeah, it's where I read it every day.
GRAHAM CLULEY
Wasn't there some kind of legal dispute between the real Space Force and the Netflix show as to who owned the name?
JESSICA BARKER
I think there was. I mean, it's interesting, there's a new season of Space Force, so Netflix may have— We know who won.
CAROLE THERIAULT
Yeah, maybe they had talks and decided just to have a peaceful resolution about it all.
JESSICA BARKER
Maybe, maybe, but I don't know how they'll be feeling after this latest incident where a Space Force officer was at an airport with his spouse trying to prove that Space Force is a real unit, a real branch of the military, to get a benefit, you know, a military benefit that the officer was due because they are in service.

And despite showing their ID, despite bringing up the official website on the internet, this member of the airline staff still thought, "Well, no, this is just a Netflix show." Yes, you see, I never thought about that.
CAROLE THERIAULT
That's a very good point, Jess.
JESSICA BARKER
It all ended well. A supervisor stepped in who obviously knew. Aha!
GRAHAM CLULEY
Yeah.
CAROLE THERIAULT
I read more news than that I watch Netflix. I can help.
JESSICA BARKER
Exactly. And that's my pick of the week.
CAROLE THERIAULT
Brilliant.
GRAHAM CLULEY
Cool. Carole, what's your pick of the week?
CAROLE THERIAULT
Well, you know, we're all stressed, anxious, worried, right?
JESSICA BARKER
Yep.
CAROLE THERIAULT
So I'm going to suggest something to calm everybody down as much as you can, just, you know, and it's yoga.
GRAHAM CLULEY
Calm the fuck down, everybody.
CAROLE THERIAULT
Everybody, it's Calm the Fuck Down Yoga, because I know a lot of people think yoga is just for hippie hipsters.
GRAHAM CLULEY
Oh, I like yoga. I'm not a hippie hipster.
JESSICA BARKER
I love a bit of yoga.
CAROLE THERIAULT
Okay, well, there we go. So see, 3 out of 3 guys. So listeners, join the club, right? Even if you're a gym bunny or a sports player or whatever, make time for this.

She's like, what do you guys like about it? What do you like about it?
GRAHAM CLULEY
I like lying down, having a good old sleep. I just like the stillness and not having to do very much, not very distracted. I mean, seriously, I do. I like the serenity of it all.
CAROLE THERIAULT
And so you're doing some yin yoga, I'm guessing?
GRAHAM CLULEY
I don't know.
CAROLE THERIAULT
Restorative and very— yeah.
GRAHAM CLULEY
I don't like having to do a lot of work with yoga. I like to take it easy. Yeah, yeah, yeah.
JESSICA BARKER
I used to go to a yoga class in those days where I went to things in real life, and they would give you a blanket at the end.
CAROLE THERIAULT
Yes, when you have your shavasana, you get all cozy.
GRAHAM CLULEY
Yes.
CAROLE THERIAULT
Lovely.
JESSICA BARKER
Those were the days.
CAROLE THERIAULT
So I had to, you know, I've been doing it 3 or 4 years now. And obviously during the pandemic, I had to find some online resources.

Right now you're going to be thinking right now, listeners, you're going to be going, I don't have a yoga mat. You don't need one. Use a towel.

You'd be, I don't have these stupid block things. You don't need them. Have a book, right? Or a shoebox and use a belt instead of a strap. You don't need any of that stuff.

Now I obviously have gone through many yoga channels, right? Because there's a lot of cowboy, yogi cowboys out there.
GRAHAM CLULEY
There are cow— whoa, whoa, whoa! There are cowboys doing yoga with ankle spurs?
CAROLE THERIAULT
But you know, you'll get someone who's, an Olympian gymnast doing a yoga sequence, and it's glorious to watch, but there's no way in heck that you could ever try and match that.
JESSICA BARKER
I have to say though, a cowboy doing yoga, that's an OnlyFans that I think would be quite popular.
CAROLE THERIAULT
Yes, that's what you need.
GRAHAM CLULEY
There we go. There we go.
CAROLE THERIAULT
What you need to do—
GRAHAM CLULEY
I'll get the chaps on.
CAROLE THERIAULT
Exactly.
JESSICA BARKER
Oh my God. Crikey.
CAROLE THERIAULT
So in the— oh God, stop it! I'm picturing everything you're saying. In the show notes, I will put 5 vetted by me yoga channels.

All of them have hundreds of different videos from all levels. Some of them have 30-day challenges, so if you're just starting. They have some that are for people that are pregnant.

They have some that have none with wrists. So if you have a lot of RSI issues, you can do stuff without, you know, hurting your wrist.

So basically it's a great shortlist curated by me, and I hope you enjoy it.
GRAHAM CLULEY
And this is for anyone, isn't it? This is for man or woman, fat or thin. This is just—
CAROLE THERIAULT
Yeah, big trick about yoga is you do it with your breath. So if you actually can't breathe because you're huffing and puffing, you're doing too much.
GRAHAM CLULEY
I thought you said breath.
BREATHA
Okay, sorry.
CAROLE THERIAULT
Nothing to do with boobs.
GRAHAM CLULEY
Sorry, I just—
CAROLE THERIAULT
Or moobs, for that matter, Graham. Anyway, so the channels are all there. I'm just going to name them very quickly.

Okay, so anyone who's sitting there and can't go look at the show notes, you have Yoga with Cassandra, Five Parks Yoga, Yoga Upload with Maris Alward, and my personal current favorite, Two Birds Yoga.

So there you go, that is my pick of the week.
JESSICA BARKER
I love that. I find with yoga, sometimes I feel, oh, I can't be bothered, but I never regret doing yoga.
CAROLE THERIAULT
Exactly.
JESSICA BARKER
I always feel better for it.
GRAHAM CLULEY
There you go. Well, we've brought a little bit of serenity to the end of this podcast. And then we've just about wrapped up the show.

Jess, I'm sure lots of our listeners would love to follow you online. What's the best way for folks to do that?
JESSICA BARKER
Oh, I would love people to do that. You can follow me on Twitter @DrJessicaBarker. Also check out the Cygenta website. You might want to have a look at our blog, cygenta.co.uk.

And if you want to find out about my book, Confident Cybersecurity, check out confidentcyber.com.
GRAHAM CLULEY
Terrific. And you can follow us on Twitter @SmashInSecurity, no G, Twitter won't allow us to have a G. And we've also got a Smashing Security subreddit.

And don't forget to make sure you never miss another episode, follow Smashing Security on YouTube and in your favorite podcast apps such as Apple Podcasts, Overcast, and Spotify.
CAROLE THERIAULT
And massive shout out to this episode's amazing sponsor, Kolide, and to our wonderful Patreon community. It's thanks to them all this show is free.

For episode show notes, sponsorship info, guest list, and the entire back catalog of more than 264 episodes, check out smashingsecurity.com.
GRAHAM CLULEY
Until next time, cheerio. Bye-bye.
JESSICA BARKER
Bye.
GRAHAM CLULEY
Okay, so onlyfans.com. Is it called a channel? Let's see.
CAROLE THERIAULT
I thought you already had one, Clue.
GRAHAM CLULEY
Well, I think it's time for me to create.
CAROLE THERIAULT
I have your logo already drawn. I've literally probably just drawn a Sharpie line across an A4 sheet.
JESSICA BARKER
So, don't forget the copyright symbol.
CAROLE THERIAULT
Exactly, exactly. TM Carole Theriault.

Hosts:

Graham Cluley:

Carole Theriault:

Guest:

Jessica Barker – @drjessicabarker

Show notes:

Sponsor: Kolide

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Kolide is perfect for organizations that want to move beyond a traditional lock-down model and move to one where employees are educated about security and device management while fixing nuanced problems. We call this approach Honest Security.

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Warning: This podcast may contain nuts, adult themes, and rude language.


Graham Cluley is an award-winning keynote speaker who has given presentations around the world about cybersecurity, hackers, and online privacy. A veteran of the computer security industry since the early 1990s, he wrote the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows, makes regular media appearances, and hosts the popular "Smashing Security" podcast. Follow him on TikTok, LinkedIn, Bluesky and Mastodon, or drop him an email.

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