
What’s the problem with IoT-enabled pet feeders? Can hacking ever be illustrated without a hoodie? And just how are landlords using smart home technology to snoop upon their residents?
All this and much more is discussed in the latest edition of the award-winning “Smashing Security” podcast by cybersecurity veterans Graham Cluley and Carole Theriault, joined this week by technology journalist and broadcaster David McClelland.
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This transcript was generated automatically, probably contains mistakes, and has not been manually verified.
Dim the lights, heat the waterbed, ask Alexa to play some R&B all before we walk in.
My name is Graham Cluley.
Now on today's Halloween non-special, Graham shows how tech is affecting our pets. David is taking us to a hackers with hoodies competition.
And I'm seeing how some oh-so-modern landlords might be getting an extra edge if they ever wanted to evict their tenants.
All this and loads more coming up on this very unspooky episode of Smashing Security.
And I don't think I've ever mentioned on the podcast before my little furry friend.
I mean, I look at him askance and I worry, you know, oh, you all right? You look a bit plumper than usual. Have you chubbed up or have you lost some of your girth?
You're going to get someone in to house sit? Are you going to put her in a cattery or in a kennel?
So I like to leave him with the in-laws instead. But a lot of people might choose to get a feeder.
And as if the world couldn't get worse enough, there are now smart versions of pet feeders, which will deliver food at set intervals.
It wasn't IoT, she set it up in the morning and it would just, you know, do its thing.
He wants it because it's got yumminess and he'd take his pills.
In which case you might want an internet-enabled pet feeder the Xiaomi Furrytail. Now, Xiaomi, David, I'm sure they do smartphones and things that. Xiaomi.
And via the connected Furrytail smartphone app, you can monitor how much food your pet has eaten, and it'll even notify you if their food has run out.
But it may tell you while you're out at work, you better when you get home, or get home quick with some food, or go stop off at the supermarket to go and get some, right?
So my dog, for instance, as soon as food is put down, right, it's gone, right? The plate will be licked clean.
And so you may come and you think there's no evidence whatsoever that he has been fed and he's looking at you with those puppy dog eyes and so you feed him again, right?
In those cases, a tool like this might be useful. But beware, take heed, take heed, because according to ZDNet, a Russian security researcher called Anna Prosvatova from St.
Petersburg, she says she has found a way to hijack control of the Xiaomi Furrytail pet feeders.
And she has discovered that she could commandeer 10,950 of these pet feeders exploiting vulnerabilities in the backend API and the firmware. And so what could she do?
Well, she could mess around.
But the point is that you're away and maybe the schedule has been changed. So rather than 3 times a day, it's happening 6 times a day.
I'd be sent on some secret mission and it'd be, well, do I want to put my cat in a cattery or do I want to have someone pop in a couple of times a day and do I trust them?
And so I think I had some kind of device which would sort of, it was clockwork rather than IoT enabled, which would slowly reveal more food to them.
Or you'd leave them a mountain of biscuits to eat and you'd come back.
'Cause once they've had breakfast at your place, they think, well, now I'll go over to the Rogers' house and go and eat with them instead. And let's go and visit Mr. and Mrs.
Williams because I'm also their pet. You know, everyone is sort of sharing animals, I think, in this way, at least with cats.
It's different with dogs, but cats are solitary creatures.
The point is, Anna Prosvatova said that a vulnerability in the device's Wi-Fi chip meant that she could even have downloaded and installed new firmware and even hijack the pet feeders into, get this, an IoT DDoS botnet.
So next time you leave your dog Archibald for 4 weeks, well, I don't know. As you do.
Dogs I might leave for a few hours, but you know, I think dogs need much more human companionship than cats, who frankly look down upon us. At least look down upon me.
So, Anna, you're both cat lovers now. You see, I've sort of turned to the dark side of being a dog lover in recent years.
My wife works a lot. You know, I kind of don't feel as though it'd be responsible for us to have a pooch left alone quite so much.
Petersburg, she contacted them asking for a bug bounty and they said, get stuffed. We don't operate a bug bounty for this particular thing.
So they're not even gonna throw her a bone.
And so when someone contacts them and they say, hey, look, you know, I found something serious, can you throw a bit of wadge my way? They don't know how to react to that.
10% of smartphones in Europe last year that were sold were Xiaomi smartphones, which is quite, quite something. Yeah.
I mean, I even saw the Xiaomi Furry Tail Boss Cat Bed, which basically gives your cat a chair a bit like the one in Austin Powers, one of those '60s egg chairs.
So they've got all sorts, and it's not just pet-related, it's all kinds of technology. I mean, well, you're tempted, aren't you?
But maybe you'll be thinking, oh, there I am, far away from my pet cat, and wouldn't I like to watch him over CCTV or spin him round or something, because he really likes that.
You know, maybe if your feeder is feeding them too much and you are in danger of ending up with a bit of a Digby, then yes, this would be a great way of keeping them in one place long enough to get an accurate—
You are a tech journalist exhausted after a long shift on the news desk, and now just as you're about to close your laptop and head home, your editor taps you on the shoulder.
Let's give this a go. One more before you go, he says. Breaking story.
Make some sense of that for us, will ya? So you sigh inwardly. As conscientious a reporter as you are, you have a date night with your sofa and Mr.
Robot Season 4 queued up on your TV for tonight. Your editor senses your dismay. Don't sweat it, normal stuff. Speak to an expert or two, give it some credibility.
Try that Cluley fella if you're desperate, he's always game for a cheap quote.
You make a few phone calls, you get in touch with the press office of the hacked company, do some digging about, try and find out previous hacks, find out who leaked the data, speak to some experts, put together some "here's what you should do if you think that you are at risk" advice.
45 minutes later, you've got your 500 words, you're about to file them, and then it hits you, this realisation that strikes fear into the heart of a journalist.
There's something missing, something vital to communicating the essence of the story to your readership, without which your work of art may go completely unread. You need a picture.
Well, speaking as a journalist who, well, apparently what we do is we go to a folder on our desktop called "Hackers," we look inside, and we select from one of roughly 6 images, all of which have hackers in hoodies wearing jeans sat in front of a laptop with this binary rain somewhere behind us.
So for all of our literary wordsmithery, our visual creativity extends no further, it seems, than this very narrow selection of stock imagery. Am I right? Am I right?
You've seen these images?
Anyway, there's been a lot of chat about how we need to move this forward a little bit.
So early this year, the team at long-standing Ideas and Design Factory, IDEO, or more accurately, they've got this kind of crowdsourcing practice called OpenIDEO.
They decided to hold a competition to try and move the visual language of cybersecurity forward a little. They opened the competition earlier in the summer and the results are in.
So I invite you—
I think there are five kind of top finalists, lots of highly commended, and I'm interested in your thoughts on what's happened here because one of the reasons why an image like the hacker in the hoodie with the binary rain and so on has been used so much is that it's, as with all of these images, it's kind of a bit of shorthand in a way.
It's how can we try and convey something that is a little bit eye-catching, but, you know, we're not having to do too much thought on it.
And that's one way of looking at these images. There is, of course, a far greater amount of detail that I'm sure picture editors would talk about.
And then trying to redefine that, trying to move it forward, is actually more than just choosing another picture. There's actually quite a lot of things that need to happen.
So I was really interested to see what some of the designers around the world came up with to try and, you know, communicate hacking or cybersecurity in an image that isn't the archetype.
I'm not sure this really— the, the beauty of an image of someone crouched over a keyboard is it can be— It feels rather generic, doesn't it?
So is the idea that any of us can just grab these and start repurposing them for our news articles now?
These materials can be shared, repurposed, and used for free provided you include the correct contribution— I'm sorry, the correct attribution, right?
But, but I, I mean, I think what would be nice from this is if you did take a shine to any of these, a news organization could contact the artist and say, love that.
Could you do 20 in the same style?
And then, you know, we would own those and then we would be able to repurpose those and, you know, have some sort of overarching theme over our site.
They are not sexy environments.
So maybe bridging the arts and technology a bit might add a bit more pep to the industry.
You need to apply an awful lot of creativity to bring these things to life and put them in terms, particularly for a non-techie audience, that people can understand, that people can relate to.
It's a constant challenge, but particularly for tech.
This is something I saw 30 years ago. I mean, this, that was lame even then.
They're probably feeling like they're cutting edge, but the idea, the fundamental idea is very much the same. Maybe we're just bored of it.
Maybe it's very cool and we've just seen it so much we can't stand it anymore.
And it's like, well, what, what else? Thank you very much for pointing that out to me as though I wasn't aware. But what else would you have used to illustrate this?
The artwork's good though.
There has been a lot of maligning of the archetypal hacker in a hoodie and a lot of, yeah, can't we just be more creative and do something else?
But, you know, what even an organization the size of IDEO running a competition that hundreds of people have entered, actually there still doesn't seem to be something which everyone goes, "Oh yeah, okay, yeah, let's go off in this direction." That's way better.
Yeah, exactly.
So I think the next time I feel like sniping, which I would try not to do, or anyone feels like sniping, actually have a think about, well, okay, how would I address this?
How would I come up with a creative image to tell this story?
She's been doing some painting, but I've also seen some magnificent work she's done in the past with Microsoft Paint.
And I think if she were to do the hacker in a hoodie over a keyboard in Microsoft Paint, that would be something the world has never seen the like of before.
I'm sorry, you know, an actual cow, like the four-legged dairy moo moo cow, right?
And the dream, especially in New York City of course, is to land yourself a rent-controlled apartment, right?
This is the pinnacle of paradise if you're a normal human being on a fixed budget.
So it's a very tricky affair to find one because rent control happens when a tenant has been living continuously in their apartment since July 1st, 1971.
Now, there's other rent subsidies and rent stabilized is the other word, but effectively, they're to help people live in a city that has huge, huge inflation in the market, right?
You wouldn't be able to live there otherwise. The neighborhoods have exploded in real estate value. So today, there's only 22,000 rent control apartments left in the city.
Down from 2 million in the '50s. So say I lived in New York City and I had one of these apartments.
So in your case, if someone left you a flat, you'd be sitting pretty. You'd be sitting there going, this is excellent.
And the reason it's excellent is because you'd be paying $1,500 a month instead of $4,000 a month for the exact same apartment in the exact same building.
I mean, if it was that valuable, they'd think, oh, you know, put something in her tea.
For the beautiful rent of $1,500 a month instead of $4,000.
Because this is, you know, you plan to treat that cat like the Messiah because, you know, he's basically your ticket to party town.
We're talking facial recognition systems at the entrance, smart thermostats, leak sensors, voice control, smart plugs, smart lights, home assistants, et cetera, et cetera, et cetera.
Now, a lot of people, it turns out, think this sounds pretty darn good.
Dim the lights, heat the waterbed, ask Alexa to play some chill, you know, R&B, all before we walk in.
It's like, you know, you might be thinking, what landlord's going to go through all that, getting all that stuff hooked up and connected, and how are they going to make it all work?
Well, there's a market vacuum happening because most landlords can't do that, and there's these companies, these tech firms, who are basically streamlining all these IoT services for multifamily properties or rentals.
That's what they call them in the States, multifamily properties, right?
So basically these companies would come and inspect the property, talk about what you need as a landlord, install all the tech.
And of course, as with most things, the installation process is a bit of a pig, but the promise is smooth sailing for the landlord and tenant thereafter.
So I'm going to give you an example here. Let's take this as a case study. So this company called Smart Rent.
Now, this is one about two dozen or so companies that offer similar services.
So they roll up all the smart apps and stuff from your thermometers and your door controls and your lights and all that stuff into a nice handy app.
And the sales pitch to the renters is effectively exactly that.
You can manage all your food deliveries and babysitters and dog walkers and cat feeders and, you know, your domestic cleaners and all that stuff can all get managed by the app.
You know, you may have approved and they are legitimately allowed to go into your flat, but you don't have to be there.
Convenient with a capital C. So both sides see the benefits, but I'm looking at this and I'm thinking, what does Smart Rent get out of this, right?
They could be able to collect quite a bit of information if they're just a wrapper around all this information.
This can be shared with affiliates, business partners, service providers, business transfers, landlords, roommates, in response to legal process.
So if someone demands something to protect us and others, they say.
And then this is printed really quite clearly in their privacy. It's not buried in the tiny T's and C's. It's pretty clear at the beginning of the front.
But residents have to pay around $20, $25 a month for these services.
Now the money is not huge, but Bain Capital Ventures are the owners of nearly 1 million US apartments, and they are very interested in all this.
And Gartner, the analyst firm, recently listed smart spaces, which is basically office but same idea, as a top tech trend for 2020.
So if we go back to our New York-based bald cat babysitter, and you know, this guy loves the convenience, loves the connectivity, but what if your landlord wanted you out?
Because of course, if you get kicked out, they can get 3 times as much for the apartment.
So doesn't that mean that you have to follow every single rule that's in your tenancy agreement?
I fear this tech gives landlords a huge unfair advantage because we all have to become model tenants.
Break any of the rules, right, that can be proven by a simple data log and you can get kicked out on the street.
Remember there was a party once in your hotel room at a virus bulletin conference which, yeah, yes, one of those boring parties where I pulled out my T's and C's.
I remember I only had—
We were in the penthouse, blah blah blah. So there's a knock at the door and we open it, we're like, oh great, empty glasses, no champagne. They storm the room and get us all out.
And what may once upon a time have been waved on as, yeah, it's just a thing, it's fine, using the referee's better judgment.
Now every single little thing gets picked up and people get sent off on yellow cards and games get interrupted and it's a lot less fun as a result.
And, well, not that renting should or should not be fun here, but that seems to be similar to what we're talking about here, Carole.
There's this company called Team and GateGuard and they do internet-enabled telecoms and they've been pitching their surveillance tech to landlords in New York.
And CNET got a hold of the emails. So I guess this was promo emails that they were sending out to landlords.
And they're basically telling landlords that they can use this GateGuard AI doorman intercom to photograph every visitor in the building to see if tenants are illegally subletting units or if tenants are, you know, renting out their places as Airbnbs.
With that information, they'll be able to vacate the unit.
And they say, quote, combine a $950 a month studio and a $1,400 month, one-bed studio into a $4,200 deregulated two-bedroom.
So they're actively encouraging landlords to find ways to be able to kick out these rent-controlled tenants.
And, you know, all this has been, are these people looking to take over the cat feeders as well, Carole?
And I'm sure that's increasing all the time.
And I don't believe they're necessarily doing the right, you know, why would they be doing all the right vetting processes every single time for each one of their partners?
They were saying, look, we do our, you know, we do reasonably well at security, but you're responsible for making sure blah, blah, blah, blah, blah.
And on their data security privacy page of their site, they're just under a heading, keeping your information private is our top priority. Priority.
SmartRent is committed to protecting the security of personal information.
Rest assured, we do not sell your data, full stop, to anyone, full stop, no matter how nicely they ask, full stop.
Normally they say after a data breach, of course, but in the press release. But when they say that, then I have no problems whatsoever.
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Could be a funny story, a book that they've read, a TV show, a movie, a record, a podcast, a website, or an app. Whatever they wish. Doesn't have to be security-related necessarily.
But if you watched the movies— depends on the person— if you watch the movies you would believe that user interfaces are completely cool in a batshit crazy bonkers kind of way.
And it's really quite fun because normally these user interfaces are designed in movies so that the audience will go, you know, they'll spit out their popcorn and say, that was awesome, man!
I wish we're, you know, like in Swordfish, you remember when he's trying to hack into the database and John Travolta and Halle Berry are trying to put him off or trying to encourage him?
I can't remember. You didn't miss much, Carole. Well, you know, you kind of think, what is that? That's no way is hacking like that. No way is the interface like that.
But this website doesn't critique the believability of the user interfaces, but instead looks at how the characters interact with them. And it's quite fun.
So there's lots of sci-fi movies listed up there, and if you were ever interested in what the Terminator's user interface, or the user interfaces used in Star Wars movies, or one of my favorites is 2001: A Space Odyssey, the most amazing film ever.
If you remember, he even had iPads perhaps in 2001. I think Leonard Rossiter or some of the other characters hadn't quite had that.
So you can go and check out sci-fiinterfaces.com and who knows, maybe it might carry on influencing and encouraging future user interface design to be more like in the movies and that could be quite funky if not entirely practical.
Cool. So that is my recommendation.
It is absolutely fascinating. He really knows his stuff around this. This is the gift that keeps on giving and it goes back.
He's posting every few days with different stuff from different films that I remember as I was growing up. I mean, wow, this is good bedtime reading for a number of nights.
And he doesn't just put up a couple of screenshots, you know, he talks about these things and writes about them at length. So it's—
So last time I was on the pod here, I recommended a book by Walter Isaacson called The Innovators, and that seemed to resonate with quite a few Smashing Security listeners.
So thanks to those of you got in touch for that. I've got another book recommendation this time.
This is by Hans Rosling, and it's called Factfulness: 10 Reasons We're Wrong About the World and Why Things Are Better Than You Think.
And then later on by a BBC TV show called The Joy of Stats. It's fascinating.
200 years of life expectancy across 200 countries in just 4 minutes using his signature flair, energy, and visualization.
So my first recommendation to whet your appetite for book is to watch that Joy of Stats clip.
What Hans does, apart from sword swallowing, he brings data to life in a way that we can absolutely all relate to.
And Factfulness, this book, is a culmination in many ways of his life's work as a professor of international health and how data illuminates things about us and our world that we cannot see.
And I remember when I was talking at IT events years ago about big data, actually how Hans Rosling and his work was a real inspiration and a really good case study.
Now, the big thing in his book, as you'll know, Carole, is that as humans we are all hampered by this overly dramatic worldview, he calls it.
One in which, as humans, we are for various reasons predisposed to think that the world is this awful, awful place where things aren't what they used to be.
So what Hans Rosling proposes is that we have so much baggage, whether it's from years of reading the Daily Mail or The Sun or reading the Bible or—
And he's right, you know, we are all guilty of this overly dramatic worldview because bad news sticks and we've all got this rosy nostalgic view of the past.
And there are lots of reasons for that that go back to human evolution and development and so on.
So in one of the stories, he talks about he's on stage at Davos, the big World Economic Forum event.
It was about 3 or 4 years ago, and he asked the audience, which is supposed to be the world's most informed audience of leaders and politicians and journalists, he asked them 3 multiple choice questions with 3 answers, and they're about things like how many people live in extreme poverty, the number of children in the world receiving vaccinations, and children in the world by the end of the century, and so on.
These are questions about our world that could very easily be clouded by this misguided outdated worldview.
And the thing is that the humans, even at the World Economic Forum, did worse at getting these questions right than the chimpanzees he asked at the zoo. That's right, chimps.
Chimps guessing numbers at random did better than these supposedly worldly-wise humans.
Anyway, so long story short, this book is important because it helps us to challenge our view of the world, our preconceptions, our influences, and gives us lots of tips on how to see past all this political bluster, this media dramatization and PR fluff.
I'm still working through it, but if you want another opinion, Bill Gates— you may have heard of him— along with Melinda Gates became very good friends with Hans Rosling.
Bill called it one of the most important books that he's ever read, so much so he's paid for a copy of this book for every single US college graduate.
Which is quite a statement about how important he thinks it is.
Now, very sadly, Hans Rosling died fairly recently, but his work feels very much active, and this book's been posthumously published, so weirdly I feel very comfortable talking about him and it in the present tense.
So, Hans Rosling, Factfulness: 10 Reasons We're Wrong About the World and Why Things Are Better Than You Think. If you're in the US, you might be able to blag a free copy from Bill.
Otherwise, it's in all good bookstores, and I can heartily recommend just to expand your view of the world.
Whether you agree with it all or not is up to you, but certainly it is mind-expanding.
Now I am not a regular Joe Rogan listener, but someone on Reddit was waxing lyrical about this 30 minutes, the last 30 minutes of a 3-hour podcast with Edward Snowden.
Right, no, I'm totally gonna watch it all, but I haven't watched it all before this, right?
And I can say that I do not disagree with anything within his explanation on the kind of insecurity around phones, why we're slaves to them, and why the data hoovering machines behind them aren't necessarily playing fair.
It's probably the best way to say it.
Now, it's 3 hours, and he doesn't really— I mean, I'm just thinking, if I'd been talking to Joe Rogan for 2 and a half hours, right, and then had to deliver this almost effectively a kind of soapbox speech about explaining how this works, I don't think I could have done it nearly as well.
It's succinct, it's intelligent, it's accurate. And I find it a formidable feat, actually. I watched it on YouTube rather than just listen to it, which I advise as well.
But somehow it felt more powerful, which I don't normally think with podcasts.
Near the end of this segment, just to give you a taste, he says, quote, "This data is about human lives. It's data about people. These records are about you.
It's not data that's being exploited, it's people that are being exploited. It's not data that's being manipulated, it's you that's being manipulated.
And this is something I think a lot of people are beginning to understand.
Now the problem is that companies and governments are still pretending they don't understand." And he goes on to share a quote from one of his friends from the Freedom of Press Foundation, quote, "You can't awaken someone who's pretending to be asleep," which I found pretty deep.
Oh, you didn't follow me at all, did you?
I'll put the links in the show notes. You can find it on YouTube or in your favorite podcast app.
So yeah, it's more and more difficult to find a phone that you can take the battery out of now.
David, I'm sure lots of our listeners would love to follow you online. What's the best way for folks to do that?
Go to smashingsecurity.com/reddit and it'll take you straight to our subreddit.
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Hosts:
Graham Cluley:
Carole Theriault:
Guest:
David McClelland – @DavidMcClelland
Show notes:
- Security researcher gets access to all Xiaomi pet feeders around the world — ZDNet.
- Xiaomi crowdfunds the Furrytail Pet Smart Feeder with app control for 199 yuan ($28) — Gizmochina.
- How to say Xiaomi — BBC News.
- Xiaomi Furrytail Boss Cat Bed — YouTube.
- Remember that competition for non-hoodie hacker pics? Here's their best entries — The Register.
- Cybersecurity visuals challenge finalist catalog (PDF)
- SmartRent – Smart Apartment Solutions.
- Smart home tech can help evict renters, surveillance company tells landlords — CNet.
- SmartRent funding heralds new wave in 'smart home' market — Reuters.
- SmartRent's Privacy Policy.
- Sci-fi interfaces.
- Did Stanley Kubrick invent the iPad? — BFI.
- Factfulness: Ten Reasons We're Wrong About The World – And Why Things Are Better Than You Think by Hans Rosling — Amazon.
- The Joy of Stats, Hans Rosling's 200 countries, 200 years, 4 minutes — BBC Four.
- Joe Rogan Experience #1368 – Edward Snowden — YouTube.
- Joe Rogan Edward Snowden Podcast Interview Transcript: Rogan Spends Almost 3 Hours Interviewing Snowden.
- Smashing Security merchandise (t-shirts, mugs, stickers and stuff)
- Support us on Patreon!
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