
Crime forums on Facebook, fraudsters pose as anti-fraud hotlines, and how big advertising companies are in bed with the rampant data collection of internet giants.
All this and more is discussed in the latest edition of the “Smashing Security” podcast by cybersecurity veterans Graham Cluley and Carole Theriault, joined this week by special guest B J Mendelson, author of “Social media is bullsh*t.”
Show notes:
Please check out the show notes for this episode of the podcast on the Smashing Security webpage.
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This transcript was generated automatically, probably contains mistakes, and has not been manually verified.
Hello, hello, and welcome to another episode of Smashing Security, episode 74. My name is Graham Cluley.
Welcome to the show.
I succeeded in doing about 300,000. But where those people came from, Twitter— this is a little bit of a history lesson for Twitter.
When they first launched, they used to have a little sidebar on the right back when it was just marketing people talking about how great Twitter was.
They would suggest other accounts to follow. And I was very early on there writing jokes as a comedian.
So it was me and then the guy from Marvel, Agent M, and then a few other people that were on the sidebar being featured.
And then during the depression, which I don't call it a recession, I call it the depression here in the States, because that's what it was.
During the States when I was working as a mall Santa, I got really desperate to find a job.
And so I applied to Twitter to be their secretary because I don't know a thing about coding or anything else. So I said to them, hey, you know, I'm a breast cancer advocate.
I'm doing this thing on the side where we're raising money for different nonprofits. Could you promote my account the same way you used to?
I didn't hear anything from them for about two months. And then all of a sudden, they roll out this suggested user list.
And so it was 30 celebrities, and then you would scroll down the list, and then there was my ugly face at the very... And then here's the best part. You had to bulk follow everybody.
And so no matter what you did when you signed up for Twitter, you would follow Bill Cosby back when he was a comedian, not a monster.
You would have Bill Cosby and all these comedians and celebrities that you would be following me. So that's, you know, I was almost up to a million followers at one point.
So we would go to different places and be like, hey, if you're on Twitter, come and meet us at Washington, D.C.
and come to the Dunkin' Donuts or come meet us at the Sheraton in Raleigh, North Carolina. And so no one showed up. And this is with a million followers.
And so I said, all right, maybe, maybe they're shy. Maybe they're like me and they're just, you know, antisocial atheists like I am.
And so, right, lazy antisocial atheists, which is the title of my next book. And so I was like, all right, let's do a fundraiser for a nonprofit.
I'm going to ask all 1 million of you or whatever it was at the time to donate $1.
And if you could do that, then this will be, you know, even a fraction of you do that, this will be a big success. And can you guess how much money we actually raised?
Social Media Is Bullshit is a cult classic around the world. You know, it was printed in Russian and Polish and Spanish and all over the place.
And so what I found though is that no matter what I do, if it's a comic book or talking about the book, I have the same thousand or so people that will show up and interact with me.
And then occasionally there's a couple of drive-bys that don't involve bullets, I'm pleased to say. But that's it.
My audience is mostly people that read about me or listen to podcasts. It's not people that follow me on social. On social, it's just that core group that I've had since 2008.
And I can tell you for a fact because I hate the term growth hacking, but I ghostwrote a book for a tech company CEO and it was about growth hacking and all the funky bullshit that companies like Airbnb and Facebook actually did to grow and not what they were telling people.
And so we went and we were working with bot farms and all that.
So I have no doubt that most of those Instagram followers are probably based out of Bangalore and were part of that project.
Thanks to MetaCompliance for supporting this episode of Smashing Security.
People are the key to minimizing your cybersecurity risk posture, and MetaCompliance makes this easier by providing a single platform for phishing, cybersecurity training, policy, privacy, and incident management.
Listeners can get a 10% discount off the high-quality cybersecurity e-learning catalog by quoting the code SMASHING. Just visit www.metacompliance.com. That's www.metacompliance.com.
And welcome back.
Now, as you know, and you're probably aware of this, some big companies are now doing their utmost to scare the willies out of us, aren't they, about the dark web and the personal information that has been exchanged about us and shared between criminals on the computer underground.
And there seems to be a lot more awareness of the dark web right now, and it seems that more and more companies are using the phrase the dark web to get you interested in things.
I saw an ad from Experian, for instance, recently, which featured none other a cybersecurity celebrity than Rudy Giuliani. And let's take a look at it right now.
Maybe that's the definition of proper security. We're not going to tell you what we do, for God's sake. Just give us your cash.
But sometimes this exchange of your personal information is being done in broad daylight on places like Facebook. And maybe sometimes it's been going on for years and years.
Facebook has just deleted over 100 private discussion groups which were helping identity fraud and cybercriminals share information and get involved in these various crimes.
And it's been going on for years uncontroversially, completely cool in the open.
What happened was this: cybersecurity hero Brian Krebs, who we all know, of course, he spent a couple of hours last week using a highly sophisticated technique called searching to find these groups on Facebook.
So he was sort of putting credit cards, you know, carding, spamming, botnet help desk, DDoS.
And they were just openly advertising what they were doing. You know, they weren't claiming to be the Black Hand Gang or something like that.
They weren't being all sort of, "Ooh-hoo," you know, a bit mysterious about things. It was right there.
And you could apply to join these groups, and then you could begin exchanging your credit card details, or rather the ones that you'd stolen from other people, with other criminals.
It's a lot like, do you remember this story with the Fappening over on Reddit?
Yeah, yeah, they do, because they had most of their traffic for the past two weeks was coming from people looking at those pictures, right?
And they were on all the social networks, I'm sure people were posting them up there, but they were claiming ignorance.
The thing is, even though Facebook's community standards don't allow the sale of illegal goods or services such as credit card data used by online fraudsters, right, waits for users to report the activity.
And the criminals who participate in this group are unlikely to report the group which they are profiting from.
So all it takes is someone like Krebs just to spend a couple of hours noodling around on Facebook, and he finds so much evidence of this, some of which had been going on for, you know, well, up to 9 years these groups had existed and nothing had happened.
It's only when you report these groups that Facebook's team then, you know, sort of races into action. To review them and consider what it should do and hopefully locks them down.
Now they have shut them down in this particular case, but far too often Facebook doesn't really seem to be policing itself. It's leaving it up to you.
Facebook had— I kind of understand the cybercriminal's point of view on this. Pretty smart, right? I mean, there's millions and millions and millions of people on there.
Let's just hide in plain sight. Let's just call our group Cybercriminals Unite.
It doesn't have any problem with that.
What is so difficult about them writing a routine looking maybe for common phrases being used by criminals online and then tipping off their team to say, maybe you want to have a look at these groups.
9 years gone. On average, around about 2 years these groups had existed.
The basic answer is they don't want to spend the money. Yeah, and that's what I mean. I hate to sound like that, but that's what it comes down to.
I've always had this discussion of, well, why don't you just hire more moderators?
And you always see the same expression across Silicon Valley where they furrow their brow and then they say, well, humans don't scale.
It's easy to hide in plain sight because no one is sitting there monitoring this stuff. But the other side to it is that it's just not a priority for them.
As long as it's not a priority, they're just not. This has been going on for years.
You could buy fake traffic on eBay right now, and I can tell you for a fact that eBay knows that you can purchase fake traffic, and they've only gone and scrubbed that stuff when reporters ask about it.
Otherwise, they just don't want to spend the time or resources to take it down.
He didn't count groups which had less than 25 members.
The fact that he can go spend a few hours looking at this, drop an email, and the sites are scrubbed completely, and probably what happened in less than 3 days.
If you find a page on any of these platforms where something illicit is happening, it doesn't matter how many followers you have.
If you report it to them, if you say, hey, I'm a reporter and they see the keyword reporter or journalist, within an hour, I promise you they will go and scrub that entire page and that entire group because that's what happens.
I found at least 10 pages worth of people selling traffic from Russia over on eBay.
And I said, look, I'm friends with— or not my friends, but I was working with NBC at the time producing a segment. I said, can you comment on this?
And within an hour they went and wiped the entire thing. So it doesn't matter how many followers you have.
I mean, look, Brian Krebs is my personal hero when it comes to cybersecurity. But it doesn't matter.
You can just as easily find this stuff publicly online being shared.
So chances are your details are already up for grabs following large major-scale breaches like the ones which happened at Equifax not so long ago either.
And so a lot of people don't realize that WPP is one of the world's largest advertising agencies.
And between them, Google, Facebook, there's just this constant flow of billions of dollars going between them and their clients and these tech companies that's entirely fueled by your data.
And that's why, you know, when we read all these stories about why Facebook does what it does or why is Facebook creeping on you, not that Mark Zuckerberg would ever do such a thing, but it's because there's billions of dollars at stake.
And Facebook actually has employees embedded with WPP and vice versa. And so it's just this disgusting little orgy. Yes, that goes on. And so a lot of people don't understand that.
And so I thought I would bring up that as a topic this week because Martin Sorrell, who is in charge of WPP, is actually resigning.
And so what does that mean for WPP then if he resigns? Hopefully, well, so there's the good situation and the bad situation, right?
Like with anything in life, the bad situation is nothing. It's just, you know, the world keeps on spinning and our privacy keeps just dribbling away. Exactly right.
So that's the bad side. But the good side is that there's been a lot of smoke and hopefully some fire about WPP breaking up because the advertising industry is really an oligopoly.
It's, you know, there's not a lot of ad agencies. There's like three or four large companies that own every single ad agency around the world.
Like they were just this tiny little thing that just started to buy up all these ad agencies. And he figured out if he keeps buying ad agencies, he can become a billionaire.
And so that's really where he came from. Yeah, that was his plan.
And so the idea being if he steps away, they might break it up and that might be really good news for everybody because if you break up the ad companies and you don't have as many corporate MBA types making the decisions who are completely fascinated and mystified by digital metrics, as opposed to more traditional PR and advertising metrics.
And he came in wearing this beautifully cut suit, but he was also wearing leather slip-on slippers, literally.
So he stepped out of his limo and walked in with his slippers and his suit and conducted the entire meeting that way.
And so having seen the inner workings, you know, they were not dealing with people that listen to this podcast because people that listen to this are beautiful and smart and intelligent.
So a lot of people don't understand that when you deal with data and when you have these discussions, it's because the people within these agencies don't know any better.
And so if Facebook and Google and Amazon comes to them and say, well, this data is worth a fortune, these metrics are the thing you should pay attention to, then that's the thing they pay attention to.
You know, Lawrence Lessig talked about that in 2000 and Jaron Lanier talked about that in 2011. So I'm just part of a long line of people that have suggested that.
But it's not a hard system to implement. I'm a little bit of a crypto pessimist, but I do think that there's space there that we could start compensating people.
And if WPP breaks up, then maybe that opens up the reins a bit for us to try that.
Oh, well, I can, we can spend the whole episode talking about that campaign.
And they sat there trying to fudge the numbers because they didn't get as many impressions as they thought. And they just sat there saying, you know, the client doesn't understand.
So we're just going to say they had a half million impressions as opposed to 2,000 impressions, because no one knows what the fucking impression is.
And so they were able to do that. And that's really what you're dealing with.
And that's why Facebook is worth as much as it is and Google is worth as much as it is and your data is worth as much as it is.
Because you're just dealing with idiots, for lack of a better description.
There are also these other companies which are enabling Facebook, and that includes both the big brands which advertise on Facebook, but also these advertising agencies, these marketing goliaths like WPP, who've been supporting them as well.
They've been getting money out of people, out of businesses, been pouring it ultimately into Facebook, who've turned themselves into a humongous company with perhaps not the fantastic results which those companies may have wished for, but marketing agencies have been pulling the wool over the bosses' eyes as to the success of campaigns.
And everyone's thinking, well, we've got to go digital, haven't we? We have to do it this way, even if the results aren't actually as impressive as they are sometimes portrayed.
So I would recommend if anyone of our listeners want to kind of get a better handle on their privacy. I like actually the way you divided it.
You kind of said, look, you can do this by kind of campaigning in your state to try and increase laws to help prevent this stuff, or you can actually, if you don't like having more laws, you can also just employ better tools to help improve your privacy.
You give a good list in your book as well. It's a good read. I recommend it.
It's very easy to repeat those things, but it's no, no, no, you're missing the point. Yes, of course you want to slap him.
Of course he's a bit weird, but there's something much, much more serious going on here.
And then, so I watched the hearing, and I, you know, I'm friends with a lot of journalists, and they were just piling on how he looks and how he acts and how dumb the senator seems, you know, because that was the other thing.
And so it's easier for, at least from the American media perspective, to be hey, look at Mark Zuckerberg, he's a dork, haha, and tell that story, as opposed to, no, this is what's happening with your data.
And it's a really good piece. I'll put a link in the show notes. But it just talks about the people that built the internet and how they've realized they've created a monster.
So it's the people that have kind of exited, Tristan Harris and them.
They're all, "Oh, look at all this evil stuff we've done." And I'm thinking, if it was that evil, why'd you do it?
Having worked with these people and knowing that they believe that people don't scale and, you know, you're talking about 19, 20-year-olds that have billions of dollars being dangled over their head, they are incentivized to do evil to make that money.
They may not perceive it as them being evil, but the actions... Airbnb, they hired a notorious spammer as their CTO. They knew right from the start, that's how we're going to grow.
We're going to do this little Craigslist hack and we're going to spam people.
So to me, at least from my own experience and that's all I could speak to, the people that I've interacted with, they knew well what they were doing.
So I just don't buy the "Oh, look at how terrible this thing is."
So this is where you go if you've been scammed, defrauded, or experienced cybercrime, right?
This is similar to the USA's FBI Internet Crime Complaint Centre, IC3, or Canada's Anti-Fraud Centre.
So they're all basically nationally recognized trusted places where you report a cyber incident.
And a little while later, you receive a robocall that says, "Press 1 if you have made a report to Action Fraud." So what do you do?
Scammers are pretending to be Action Fraud. They are robocalling UK residents in the hopes of snagging an individual who has actually recently logged a complaint with Action Fraud.
Some of the names that have been used according to Action Fraud are Officer John Thompson.
These are names that have already been used, and they introduce themselves and inform the victim that his or her computer has been hacked, which has led to their online bank account being compromised and funds being withdrawn.
I mean, this is a great way to encourage panic in a potential victim.
Because you absolutely reported some sort of shenanigans going on, maybe with your credit card or something online, and now it appears as though the authorities have contacted you, said, 'Thank you for your report.
We've investigated this. You've got a problem with your computer.' And yep.
And they may also try and gauge your knowledge with questions. So one of them was, "Is your broadband router displaying flashing lights?" Right?
So I think an attack could be happening.
Okay, and then once I have— obviously, as the fraudster gets remote access to the machine, it's game over, right?
You can intercept login pages, install keyloggers, record passwords et cetera.
This is just one of many scams, and it serves to highlight the problem of scams and fraud, because there's a lot of it.
According to the Office of National Statistics in the UK, they've recorded more than 5 million incidents involving fraud and computer misuse between 2016 and 2017, and 65% of those were categorized as fraud.
So it's a big deal. It's happening a lot.
People may not even notice that happening.
And the first link was in one of the ads, but it was a criminal one, right?
So she called up and gave all access, gave all the passwords to her Kindle, and then basically got defrauded. So advice time.
Graham, I think we should have music for when we have our advice section, because we do it a lot. I might find some music for this recording. We'll see.
On the live show, you guys are enjoying it for the first time.
Even if a caller is able to provide you with details such as your name, don't give out any personal or financial information. Don't confirm that information.
Never grant remote access to your computer to anyone. Never go to the website they give you on these calls. Never install software as a result of the call.
And make a note of all the details of the call and report it to Action Fraud or your local national report centre, because every report matters. And that's it.
I mean, your advice, although correct, it's just such a terrible indictment upon us because basically what you're saying is if someone phones you up, be very, very cynical.
You know, because what will have happened is these scammers will already have got some of your details, maybe your phone number, your name, maybe even some digits from your credit card from some other scam which has occurred, some other data breach, maybe an ISP got breached or something like that.
They've already got all of those details about you. And so they're saying, can you confirm this is your name? And you want to be helpful. You want to say yes.
In one case, they were actually told one of the recipients of the call, the potential victim, that £40,000 had been fraudulently taken from their account.
So I was thinking, how would they know?
And maybe just even through things like Google ad searching, you can actually put in what is your income bracket, so you can make an educated guess in those cases.
Anyway, there you are. So beware of scams. I know that's not new, but I thought this was quite an ironic way of it working.
And of course, in different countries around the world, they may pretend to be other agents as well.
And otherwise, you know, these people would otherwise have master's and PhDs, and they walk around telling people how smart they are, but they fall victim to this all the time.
So it's always good to just be ridiculously cautious because we're gullible as people.
I think that a lot of the reasons this stuff works is we have that lizard primate brain that sometimes overrides everything else.
And so if someone calls you up and offers you help, you know, the lizard brain goes, oh, okay, I should trust you.
The logical, the higher functioning brain doesn't step in and save you. So I think that stories like this are important and just constantly reminding people to be vigilant.
You can save 10% as a Smashing Security listener off the high-quality cybersecurity e-learning catalog by going to metacompliance.com and quoting the code SMASHING.
Could be a funny story, a book they've read, a TV show, a movie, a record, an app, a website, podcast, whatever they like. Doesn't have to be security-related necessarily.
Now, my pick of the week is something you've probably all heard of and is a bit rubbish, because why am I recommending this? Well, I'll explain why I'm recommending.
I'm recommending tunein.com, which is also an app which allows you to listen to radio stations all around the world, or podcasts.
You can listen to news and you can listen to radio stations from around the world as well.
Now, a Trump crush is something— is a term I have adopted for someone who I enjoy listening to when they discuss the fascinating soap opera which is American politics.
Speaking as a European, only respite I get from our terrible Brexit situation is to look across at America and say, well, at least we're not quite in the same mess as those chaps over there.
The thing is, if you're over here in the UK, you can't watch CNN, you can't watch the American version, you only get the Europe— whereas the American version of CNN is pure 24-hour Trump, right?
And that is why I use tunein.com.
And if you're not fascinated by Trump, maybe you just want to listen to podcasts or music or live sports or any of those things as well, or internet radio.
Go and check out tunein.com, which is my pick of the week.
They always thrive when we have an idiot in the White House.
But yes, I do highly recommend Rachel Maddow for anyone listening. She is terrific. MSNBC in general is generally terrific.
And now that I've said that, I'm sure Fox News will never invite me back. And that's okay.
So for me, I will generally avoid zombies in the media. And the reason why I mentioned that is I found I really enjoyed Santa Clarita Diet on Netflix.
Her timing has always been wonderful. And even that wasn't enough to sell me on the show. But I decided just randomly not to do work, which is odd for me.
And so I was like, all right, I'm just not going to do anything for the next day or two and I'm going to binge watch something that I otherwise wouldn't have taken the time to.
And it was Santa Clarita Diet and it's wonderful.
And the family goes to these hilarious lengths to try to cover it up.
And what's great is that instead of doing a typical American sitcom where they reset the show at the end of the season or they reset at the end of the episode, the situation just keeps getting crazier and crazier.
As it goes. And as it builds into the second season, there's this whole world of things that you're introduced to.
And I just, I just love the sheer insanity, the bit of batshit craziness of it.
But yeah, the first 6 episodes are a little rough, pretty graphic, but it does kind of settle down a bit.
And into the second season, it focuses more on the comedy aspect of it, which I think just really works.
And now that I've discovered it, I find that I can't wait for the next season. And I don't remember the last time I've said that.
It's— I can't recommend it enough.
And it's a kind of political alieny rather than zombie, but I think you might enjoy it. It's wonderful.
So most people say, oh, what's the big deal? Just get a Wi-Fi extender. But so many are annoying, right? Because you're constantly switching between access points.
It interrupts service, especially when you're on a call.
But you can set it up to clone your router SSID. Which means you don't keep dipping in and out of access point. And it's really easy to set up.
The second one, you plug into wherever you need to extend your connectivity. So if you're up in the attic, you plug it up there. If you're in the garage, you plug it in there.
If you're in the back room, whatever. And then you press a button and boom, strong Wi-Fi across the entire house.
And I've been using it for about two weeks, and I think it's absolutely awesome. It costs about £100 or $150. The one thing I don't know is how much power this actually uses.
So until that's clear, I'd say it's wise to turn it off when it's not in use. But really easy just to plug and play.
I would imagine that you can encrypt the communication going down your power line if, for instance, Carole Vladimir or Donald wanted to snoop upon your communication via my electrical wire.
I know it's a little bit extreme, but it would be fairly easy for them to encrypt those messages as well. I imagine they're doing that, aren't they?
So this sounds wonderful.
That is the thing, as my position of CTO of my house.
Twitter wouldn't allow us to have a G. We've got an online store where you can buy stickers and t-shirts and things at smashingsecurity.com/store.
And I guess we have to also thank BJ. Thank you very much, BJ, for coming along today and joining us.
But, you know, the thing I wanted to share was I am giving away free copies of Social Media Is Bullshit in its PDF format.
So anyone who texts me at— I'll give the country code here. 1-646-331-8341. That's my actual number too, by the way. So I'm going to give it again. It's 1-646-331-8341.
That's sheetrock, and it's spelled exactly as it sounds, I will send you a free PDF copy of Social Media Is Bullshit.
And you can go to www.smashingsecurity.com for past episodes and for details of how to get in touch with us. Until next time, thank you very much. Cheerio. Bye-bye.
Hosts:
Graham Cluley:
Carole Theriault:
Guest:
B J Mendelson – @bjmendelson
People are the key to minimizing your Cyber Security risk posture. MetaCompliance makes this easier by providing a single platform for Phishing, Cybersecurity training, Policy, Privacy and Incident management. Listeners can get a 10% discount off the high-quality CyberSecurity eLearning catalog by quoting the code SMASHING. Visit www.metacompliance.com now.
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