GRAHAM CLULEY
Smashing Security 001: One Cup, Two Hotel Guests. And here are your hosts: Carole Theriault, Vanja Švajcer, and Graham Cluley. And, well, exciting time.
CAROLE THERIAULT
You're doing great, you're doing great. Carry on, it's really riveting. Thriving. I sense you have a goal and you're going there with purpose, and we are there.
We're waiting with bated breath.
VANJA ŠVAJCER
Yes, please do continue.
GRAHAM CLULEY
Carry on, shall I?
GRAHAM CLULEY
The date is significant because it is— I've got my glasses on. 22nd of December.
VANJA ŠVAJCER
And this is not just because it's National Army of Yugoslavia Day here in former Yugoslav countries.
GRAHAM CLULEY
The national—
VANJA ŠVAJCER
Well, it's the People Liberation Army equivalent of former country of Yugoslavia. Today is the 22nd of December, so a little bit of trivia for you.
It was the day where they held all these parades, army parades, and I think it might have been a day off as well. I'm not sure, I don't remember correctly.
GRAHAM CLULEY
Fun, fun, fun. What was Christmas like in the old days, Vanja?
VANJA ŠVAJCER
It was great, there was no Christmas.
GRAHAM CLULEY
Didn't have that to worry about.
VANJA ŠVAJCER
It was pretty, pretty cool. Only the people who were really subversive could celebrate Christmas.
CAROLE THERIAULT
Two minutes in and we talk politics. Great.
VANJA ŠVAJCER
No, no, no, you had so-called on the New Year's Eve that was also called the day of children's happiness or joy.
And this is where a lot of children would actually get presents from Santa.
GRAHAM CLULEY
Forget about happiness for the children the other 364 days of the year.
VANJA ŠVAJCER
No, that's— that was the only day.
GRAHAM CLULEY
Yeah, it's the only one that's worth it.
GRAHAM CLULEY
But Christmas is just around the corner for you.
CAROLE THERIAULT
Two days away.
GRAHAM CLULEY
Is it two days?
CAROLE THERIAULT
Two days.
CAROLE THERIAULT
Yeah, no, 3 days. 3 days. When I said 2, what I really meant was to say 2 sleeps.
CAROLE THERIAULT
Mine starts on the 24th because I'm going off to the in-laws, you see. So that to me is the big D-Day. That's D-Day.
GRAHAM CLULEY
So your in-laws, are they technical? Are they nerdy? Will they be dreaming of a laptop Christmas?
CAROLE THERIAULT
No, they are very, you know, they know their way around, but I think there's always a few questions when we go down there as to how we can help them with any device connectivity, security, the same as everybody.
Anyone in our position will have this, right?
GRAHAM CLULEY
Because that's what I had yesterday. I was at my in-laws yesterday and my father-in-law has just bought himself a new laptop.
He went to those nice people in PC World who made a recommendation to him, and he bought that. And he's very pleased with it. And obviously he wants me to get it up and running.
And so it was my job to install the browser that he prefers and to set up his bookmarks because, you know, he has bookmarks on one computer, doesn't have bookmarks on the other.
And how do I get here? And how do I open Word?
And he's a little bit unusual in his requirements because he's obsessed with icons on the desktop and how the icons on the desktop take up—
VANJA ŠVAJCER
How organized.
GRAHAM CLULEY
Well, they take up too much memory, Vanja.
GRAHAM CLULEY
If you have too many icons on the desktop, that's eating up all the memory. So all of those have to be deleted.
But during the process of this, I said, well, what's your— he's on Gmail, right? And I said, what's your Gmail password? And I'll set you up so you can access your email.
Oh, I don't know my Gmail password, he says, because he's permanently logged in upstairs.
And so I had to go through the process of saying we've forgotten our Gmail password in order to get them to remind us. And Google—
VANJA ŠVAJCER
Quite an elaborate process.
GRAHAM CLULEY
It was a little bit. Yeah, because it wanted to phone us up and leave us a message or text us or something. And of course, the number which it had for him was from 3 houses ago.
And so that didn't work anyway. And then the same rigmarole with PayPal as well and all of those other sites.
And he told me, oh, the other day, Graham, I got an email from Amazon telling me that I have to change my password. It's been compromised. And so I changed my password.
I'm going, what have you done? And I assumed it was a phishing message because that would be par for the course.
So I went back through his email and it turned out it was actually a legitimate email from Amazon.
It hadn't been that he'd requested a password reset, but instead Amazon had obviously scooped up one of these big mega breaches and found that he used the same password because he uses the same password for everything.
CAROLE THERIAULT
Okay, how unusual do you think that is? Really, really? I don't think it's unusual at all.
GRAHAM CLULEY
I think— I—
VANJA ŠVAJCER
It's pretty—
GRAHAM CLULEY
I think it's common, probably the norm, isn't it, really, if we were to count everyone who uses computers?
Because even if you don't use the same password for everything maybe you have a password, I don't know, Fred or something, but then you make it Fred Amazon, Fred LinkedIn, Fred PayPal.
VANJA ŠVAJCER
Hey, don't tell them my scheme.
GRAHAM CLULEY
But you know, it's—
CAROLE THERIAULT
Yeah. But you know why? A, if you don't know about digital password safes and everyone tells you don't write them down, what are you going to do?
You're either going to come up with your own little algorithm, or you're going to use one of a handful or one password across all of them.
GRAHAM CLULEY
You know what, I'm going to— maybe this is wrong for me to say, but I kind of think maybe it's not so bad writing them down for some people.
CAROLE THERIAULT
Ha! I just wrote a blog recently saying exactly that, saying, you know, if a person— because not everyone is au fait or can really grapple with the idea of online digital safes.
I have tried with some people, and I'm not going to name them, but, you know, they really just— it's a difficult concept to understand.
And I just think, OK, get a hard copy book, put it into your household safe. Don't worry about it.
GRAHAM CLULEY
Yeah, because normally my argument against that is if you're in a shared house or if your partner's, you know, a bit jealous or whatever or something.
But then I thought, well, hang on. My father-in-law has been married to my mother-in-law for 47 years. They're probably going to stay together.
She probably knows every bit of dirt about him already.
CAROLE THERIAULT
They share bank accounts. They can share passwords, surely.
GRAHAM CLULEY
So maybe the only danger or the only danger of writing it down is if there's a fire or if there's a burglary or something. And maybe it's not so bad.
VANJA ŠVAJCER
And having said all that, well, that's why you have to have your offsite backups too, right?
GRAHAM CLULEY
Yeah. Well, ideally photocopies which you send to the son-in-law. What I ended up doing, though, was because of course they're of a certain vintage, right?
And they are getting very forgetful and, you know, it's understandable. And now we've added all this complexity of you have to have different passwords.
So I use 1Password, but there's a 1Password family option or 1Password Teams or something like that, which means that we can manage their password manager for them.
And if they can't remember how to get into their password manager, I can actually now see my father-in-law's passwords.
And I'll set this up for my mother-in-law next time I'm there as well, so that we can secure them.
And if we need to, I mean, if they become invalid or something like that in the future, we can access their systems and look after them a bit.
So that's actually what I ended up setting up.
CAROLE THERIAULT
So sorry, just I just need to clarify something.
So you're worried about couples not wanting to share passwords between each other, but you have now got full access to your parents-in-law's entire digital.
VANJA ŠVAJCER
Well, that's because he's an expert.
CAROLE THERIAULT
But is he trustworthy?
VANJA ŠVAJCER
By millions of people.
CAROLE THERIAULT
Yeah, look at him. Of course I'm trustworthy.
GRAHAM CLULEY
Look at me. Hey, look at me, look at me. Of course I'm trustworthy.
CAROLE THERIAULT
Is that Joe Pesci?
VANJA ŠVAJCER
Million followers on Twitter trust him.
CAROLE THERIAULT
Do they?
GRAHAM CLULEY
No, no, I think they just— it's not a million anyway, but I mean, it's He's just—
CAROLE THERIAULT
I don't think following— it's certainly not with my— following does not equate trust, I don't think.
GRAHAM CLULEY
Yeah, I mean, I follow Donald Trump, right? It's a kind of perverse entertainment.
VANJA ŠVAJCER
And you fully trust him, of course.
GRAHAM CLULEY
Well, I do trust him, actually. I trust him to do certain things with great reliability.
VANJA ŠVAJCER
But have you also considered, now that you have control over their passwords, installing something like TeamViewer, because many people here in Croatia, even they have small businesses or homes, they use TeamViewer and they connect the machines to help them, let's say.
Obviously opening another potential security hole.
GRAHAM CLULEY
Well, some scammer hasn't already installed TeamViewer on his previous laptop, which is— that's why he's had to—
VANJA ŠVAJCER
Oh, that's what happened? Oh cool.
GRAHAM CLULEY
Well, no, that has happened.
VANJA ŠVAJCER
Was it the Microsoft support calling?
GRAHAM CLULEY
That has happened in the past with him. It was really funny, actually, because he got— he's a very trusting guy.
I mean, it's fantastic, you know, that there were these innocent times where you just trusted people. And he comes from this different age.
And someone called him up and said, "Hello, it's Microsoft here.
You've got a virus." And he didn't think, "Let's speak to my son-in-law who works in the antivirus industry and knows virus experts like Carole Theriault and Vanja Švajcer." He doesn't think like that.
He thinks, "Oh, this is fantastic.
Yes, please help me with my problem." But the problem was he was keeping his computer in his shed, in his cabin, as he likes to call it, down the bottom of the garden.
And he couldn't find the key to that cabin for about 45 minutes. So this poor scammer must have thought it was a wind-up because he was looking everywhere.
"Oh, just hold on a minute." And he genuinely was looking for the key. And then he got too tired just as they were about to install the remote access program.
He was like, "Oh, could you call back tomorrow? I really need to have a lie down now." And so, so there you go. You know, it's a good way to protect yourself.
VANJA ŠVAJCER
Good story.
GRAHAM CLULEY
So how much of this kind of thing happens for you guys at Christmas? Do you get lumbered with stuff like that?
CAROLE THERIAULT
Well, I'm lucky in that my brothers are also pretty tech savvy. So we get to split the— we share the load, so to speak.
CAROLE THERIAULT
And sort out different family members on different devices. But yeah, of course we do it. Of course.
GRAHAM CLULEY
Because is it the case that—
VANJA ŠVAJCER
I tend to run away from those things as much as possible because often it's a ransomware problem where, "Hey, all my files are gone, but you are an expert, right?
You will help me retrieve them back." And I go, "Yeah."
CAROLE THERIAULT
Okay. But the problem with that though, right? It's a bit like my dad. My dad's a doctor, right? A medical doctor.
So we would be out at, say, I don't know, having dinner somewhere and someone would start choking or something. And he would basically go, "Shh, shut up.
Don't say a word." Because all those kids would be like, "Hey, Dad could be a hero, right? Dad, go sort that out." So yeah, Vanja, I think you should step up to the plate.
Don't you think?
GRAHAM CLULEY
Carole has this—
VANJA ŠVAJCER
I always help, but I immediately start sweating because they expect you to solve the problem in 5 minutes.
And you go, "Wait a second, where is the escape key or whatever?" Carole, have you ever considered that maybe your dad wasn't a doctor?
GRAHAM CLULEY
And actually he's been lying to you all this time. He's actually an insurance salesman or something like that.
And then when you get yourself into that situation of someone needing the Heimlich maneuver, he's hoping—
CAROLE THERIAULT
He went— well, he went to extraordinary lengths to convince me that he was a doctor, as I did work in his office for about two years as a kid.
So yeah, I'm pretty— I'm pretty sure—
GRAHAM CLULEY
I'm pretty sure the way these lies escalate sometimes, sometimes you've got to fake these things, right? I'm just— my own experience.
So Vanja, you're avoiding all of these kind of problems. I'm probably going to get quite lumbered with them, to be honest.
But yeah, it's, I mean, but obviously it's an opportunity for all of us in tech to sort of advise and maybe give some advice for the next year as to how people can avoid these kind of problems.
CAROLE THERIAULT
I wish we had some swelling movement music behind that as we started talking now. I'll hum, yeah. Keep talking about how the industry should come together and improve.
GRAHAM CLULEY
I have a dream.
CAROLE THERIAULT
Yeah, or maybe those of us in the industry know how painful it is to clean up after a mess has occurred.
Okay, I've had that joy after it's all blown up and an identity's been stolen and you have to try and claw back everything you can. That is so painful.
So maybe it's worthwhile helping Christmas so that you yourself don't have to deal with this later, this horrible, my account's been emptied, my password's—
GRAHAM CLULEY
Right, which is why one of the things that I'll be setting up for my parents-in-law, if they'll let me, is an online backup service.
So their computers are every day or whatever, they'll be backing up whatever's changed on the computer, which won't be very much, to be honest.
And would mean if they get hit by ransomware, we have a way of recovering.
It may take a day or two to recover depending on how much has been encrypted, but there's a way of restoring after those sort of incidents.
VANJA ŠVAJCER
So just playing the devil's advocate, how long are those backups stored for?
Because thinking about ransomware that's today, obviously it shows up, encrypts all of your files and you immediately know you're screwed.
But what if something, and I think people talked about it in the past, just slightly corrupts the data? You start seeing changes, but not anything significant.
And basically, everything is replicated to the cloud. At some point, you may lose the backup that's healthy and you're screwed.
I'm actually surprised that it hasn't happened already, something like that. There are not enough people using those cloud services.
CAROLE THERIAULT
Well, you know what? It used to. Isn't that what we used to have with old macroviruses?
If you couldn't detect them, they would just sit there corrupting a document over and over again.
So you saved versions for months on end and you wouldn't have an actual virgin copy without corruption.
GRAHAM CLULEY
Yeah, some did and some did it in a very subtle way.
For instance, there were Excel macroviruses which would take one number from here and another one here and just move them around.
CAROLE THERIAULT
God, what a nightmare to clean that up.
GRAHAM CLULEY
Well, the only way is if you go back far enough in your backups.
But then how do you know which backup in that sort of situation, the right one, how do you know which one's safe and which one isn't?
I think the online backup service I use, I guess I should know, I think it just keeps backups forever.
I mean, hard disk space is fairly cheap, whereas— so what I do is I back up to a local drive. Here in my— I call it an office. And that happens at 2 o'clock every morning, right?
I just back up the entire drive, make it bootable so I can recover from that if I want to.
But also constantly I have this thing backing up into the cloud as well, which is indefinite.
It will take longer for me to recover that data, obviously, if I wanted to download everything. But I think I can go back as far as I want with that.
VANJA ŠVAJCER
You see, I have a problem with this online backups a bit, even with online drives and things like Dropbox as well.
Is that actually if your internet connection is not good enough, in Croatia on ADSL is not great still. So what I get is 500 kilobyte uploads.
To upload something like hundreds of gigabytes, it takes forever. So it's not ready for all the developing countries, let's say.
CAROLE THERIAULT
Or, or in fact, New York. I don't know if everyone's ever used Wi-Fi in New York, but wow, it's not always fast.
GRAHAM CLULEY
Fun fact. And if you're on free Wi-Fi, or if you're in a hotel, sometimes it is diabolical, isn't it? Yeah, such a pain.
I mean, it's got to the point now where I'm sort of carrying around a 4G device, not for when I'm on the train, but just so I can have a reliable internet connection when I'm actually at the hotel, which is meant to have decent Wi-Fi.
VANJA ŠVAJCER
And it's good security as well.
GRAHAM CLULEY
Yeah, yeah, yeah.
CAROLE THERIAULT
I have an off-piste rant here. I have an off-piste rant about hotels because I've just come back from one.
So why is it okay for them to give you free coffee and paraphernalia but charge you for water?
GRAHAM CLULEY
That is a bit weird. And as a non-tea, non-coffee drinker, someone who likes water, you're quite right. Yeah, they give you— and they even tempt you sometimes, don't they?
They get— they have a little bottle there, go yeah, yeah, yeah, drink tea, £3.50.
CAROLE THERIAULT
You're lucky, £3.50.
VANJA ŠVAJCER
Don't you just usually go and drink tap water in any normal country? That should be reasonably safe.
CAROLE THERIAULT
I— okay, I get it. But, you know, fridge water is very nice, right? It's nice, cold fridge temperature water. They don't even leave it, you know, and then are those cups clean?
I do have a friend who's often questioned where the cups in the room I never thought about it.
GRAHAM CLULEY
What sort of thing are you imagining, Carole, is going on in these cups?
CAROLE THERIAULT
Well, what my friends— one cup, two hotel guests, they never seem to have cups on the trolleys, so do they just wash the cups up in the bathroom sink?
And what do they use as a cleaner? Anyway, there you are. Yeah, but anyway, Wi-Fi in hotels most often pretty bad.
GRAHAM CLULEY
So I guess the other side of Christmas, of course, and you know, the real reason for Christmas, let's face it, is presents. And you're so Western. Have you bought your wife presents?
CAROLE THERIAULT
Well, she sent me an SMS with a list of things that she'd quite like.
GRAHAM CLULEY
I've bought none. I've bought none.
CAROLE THERIAULT
Really? Nothing.
GRAHAM CLULEY
My husband, nothing.
CAROLE THERIAULT
I just— it's bizarre, isn't it? The older I get, the more I just want socks. And it's inversely proportional to your age. When I was a teenager, I would have hated socks.
VANJA ŠVAJCER
I recently read two completely opposite articles on whether you should buy people something that they want or something that they need.
In one article said definitely buy what they want, and the other one, no, no, no, just go with something that's actually useful to them. So we're always looking for novelties.
We're always trying to find something that, you know, they're going to go, oh, it's so nice. But whether it's—
CAROLE THERIAULT
So John should come home with a box of female hygiene products?
VANJA ŠVAJCER
Exactly. Here you are, darling.
GRAHAM CLULEY
What? My goodness. So I'm wondering, this Christmas is obviously there's going to be lots of internet-enabled gifts being sold, right?
GRAHAM CLULEY
They're everywhere now. It's not just drones, although drones are sort of, you know, you've seen them in the high street.
VANJA ŠVAJCER
I have one that I would really like.
VANJA ŠVAJCER
It's a smart basketball that measures how well you're actually playing.
It's a proper basketball and it measures the distance, how well you've percentage of scoring, all this sort of stuff. It's pretty cool.
GRAHAM CLULEY
So it doesn't have a screen, I imagine, because it's a basketball, but it has something in it which communicates via Bluetooth.
VANJA ŠVAJCER
Yes, with Bluetooth. And on your phone, you have an app, and then you connect all, and you have all the data.
And it's— the only thing that I don't know is when you play the actual game, how do you know who's playing? That I don't think they've managed to solve that one yet.
GRAHAM CLULEY
If they combined it with Touch ID, or something similar.
VANJA ŠVAJCER
Yep, yep, yep.
GRAHAM CLULEY
Or do some biometrics of the style of your basketball playing and they'd be able to identify who you are.
VANJA ŠVAJCER
Fingerprint reader.
GRAHAM CLULEY
Yes. And then the NSA hack it because you can't trust basketball players.
VANJA ŠVAJCER
Obviously, obviously.
GRAHAM CLULEY
Someone told me the other day that the Harlem Globetrotters weren't a real basketball team, which shattered a lot of my dreams. Is that not the case?
VANJA ŠVAJCER
I don't think they said something like that.
GRAHAM CLULEY
Apparently, it's all a stage act. That I don't think people— yeah, things like—
VANJA ŠVAJCER
They were just a bit of a— or shall we— you know, they were the best players in the world.
GRAHAM CLULEY
So assuming— okay, so I don't know how much the smart basketball is, but if a family member was given an Internet of Things style device, I don't know, something which connected like an e-kettle or or one of those sort of gadgets, what would be your advice to them or what would be your concerns?
CAROLE THERIAULT
Tell them to send it back. Who needs an e-kettle? Who needs an e-kettle?
VANJA ŠVAJCER
What about a kitchen scale that can actually tell you, multiply the amounts of things when you make a cake?
So I want to make a cake for 4, this much, how you kind of immediately takes the kind of recipe from the internet and it takes all of them.
Measures and then actually converts them to the amounts that you actually need. So that could be useful, but it still connects to the internet. There is still a CPU inside.
So, do you really need that kind of thing or not?
GRAHAM CLULEY
That's a big question still, because our concern is if there's a computer inside it, it can be exploited.
And we've seen attacks which have taken over baby cameras and routers and CCTV and all kinds of other devices online where the computer gets hijacked and then you launch a denial of service attack, or in some cases they've even cracked Wi-Fi passwords and things like that, haven't they?
GRAHAM CLULEY
And we saw even with things which appeared harmless, those VTech educational toys, right, right, right, that was awful.
Yeah, there was a camera there and you could grab information about the children, take pictures, and it's just like that.
Even if it wasn't being actively exploited, and I don't think in that case it was, I think someone just found the vulnerability, it's still alarming that those kind of vulnerabilities exist.
CAROLE THERIAULT
But hey, you know, do you not think it's a balancing act between how convenient and available something is?
There's a, you know, there's a, you know, so depending on how easy it is to access, presumably you want to make it be more secure in how you protect it, using a proper password, trying to encrypt where possible, use two-factor authentication if supplies.
VANJA ŠVAJCER
If that's possible at all, if those devices are powerful enough to have those controls. A lot of them would just have one hardcoded password for some—
CAROLE THERIAULT
Right, I was gonna say, many of them can't even change the password, right? You have to hack it in order to do that, and that's crazy.
GRAHAM CLULEY
Yeah, yeah.
CAROLE THERIAULT
So I say until there's, you know, if you connect to the internet, you're basically, you know, you want to have— you want to make sure that you really need that thing and you understand how to protect it.
GRAHAM CLULEY
All right, but you're the one who's telling me, why am I going on about password managers when we should just write them down in a book?
How are you going to convince people who already have— if you could see my room, it is just full of tat right now, right? You have everything you can—
CAROLE THERIAULT
By the way, I don't know if you can— the camera, the camera.
GRAHAM CLULEY
Anyway, but the thing is that we already have everything we could ever need in our lives, and so we're constantly looking for some new gadget or something cool which has some feature that we can show off to our pals.
The internet is the easy thing for them to put in and the manufacturers aren't going to make these things secure, are they?
I just have no confidence that it's going to get better before it gets much, much worse.
CAROLE THERIAULT
Well, you know what? Thanks for ending this on a cheery tone two days before Christmas. Bug, bug, bug.
VANJA ŠVAJCER
Are you saying that the IoT is actually internet of trash?
GRAHAM CLULEY
Oh yeah, or the internet of insecure things. Very good. Internet of threats, maybe.
VANJA ŠVAJCER
Of threats. Of the— that can be—
GRAHAM CLULEY
Yeah, that is, isn't it? It sounds a bit like the io with th. It doesn't work as well.
GRAHAM CLULEY
Well, look, guys, I hope you have a good Christmas, you chaps. And Vanja, I hope you get that. I'll have a word with Mrs. Vanja and see if she can get you that smart basketball.
VANJA ŠVAJCER
Sooner or later we'll have one.
GRAHAM CLULEY
Yeah, it's going to happen, isn't it? I've got my eye on a very high-tech chessboard. Yeah, I'll send you a link privately and you can check it out and see what you think.
But it's just ridiculous. In fact, it's so ridiculously expensive, I said to my wife, wait till a big birthday rather than now. I'll just stay with socks for now.
And Carole, what are you hoping for?
CAROLE THERIAULT
Honestly, nothing. I think just bottles, nice bottle of scotch. I feel like I'm inundated with stuff. I just want things that can actually be imbibed or ingested.
GRAHAM CLULEY
That's you, that's you. We've got it, we've got the picture, we got it. All right, well, I think it's been fun chatting to you guys as ever. Maybe we'll tune in again next week.
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But until next time, cheerio and thanks for watching. Bye-bye.
i came across a book called encrypted pocketbook of password which I might consider proposing to solve the password remembering issue. Keep up guys!