
A ransomware negotiator attended a cybersecurity conference, only to be arrested by the FBI in connection with its investigation into the ShinyHunters gang.
Meanwhile, hackers get the keys to ASOS’s app and the chance to message every single customer. What did they say? And how did the company respond? We have thoughts.
All this and more is discussed in episode 488 of the “Smashing Security” podcast with cybersecurity expert and keynote speaker Graham Cluley, and special guest Paul Ducklin.
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This transcript was generated automatically, probably contains mistakes, and has not been manually verified.
But back when I was wearing them in the 1980s, they certainly weren't.
But I quickly learned that that was not quite the case.
You'll hear no discussion of How scammers are filling your calendar with fake meeting invites to phish you.
And we won't even mention— How Anthropic's AI sent Philadelphia police a made-up tip about an unsolved murder. So, Duck, what are you going to be talking about this week?
All this and much more coming up in this episode of Smashing Security. Earlier this year.
Agents talking to each other, dividing the work between themselves, leaving notes for one another in the dark where no human was watching.
Because the terrible truth is, most of us have the prompt, we have the result, but what goes on in the middle? No clue.
The commands it ran, the files it touched, the credentials it helped itself to, all of it gone.
What was asked, what it reached, what it changed, laid out in order, start to finish.
No cloud gateway, no blind spot. Origin is already there.
So I'm biding my time, Graham, if I may say so.
And according to its listing on Amazon, one of the key messages of the book is that talking to a cybercriminal isn't the same as negotiating a payment to a cybercriminal.
And furthermore, it says that negotiating is not the same as agreeing to pay, right?
So it's for dealing with those sort of situations you can find yourself in where you might be being extorted by a cybercriminal, like a ransomware case, for instance.
And I have a sneaky feeling that you are going to take us down a rabbit hole that suggests that I might be thinking not unreasonably.
By the way, before I go any further, I've gotta make a confession because the subject who is at the center of my story this week, a chap Edward Dabrowski.
He is one of my LinkedIn connections.
You should not read anything. I mean, we are LinkedIn connected, Duck. I don't know if you know that.
If you know the person's a rotter, or if you actually don't like them, or you don't want to be in contact with them, don't connect with them or unconnect with them if they say things you don't like.
But yeah, I think people do read too much into that, don't they? It's almost like an endorsement.
I do get requests from people who say, Oh, we can promote your podcast. Anyway, the thing is this.
The day after the Cyber Risk Summit, which was a conference being held in Philadelphia last week, a chap called Ed Dabrowski was arrested.
And he is the Canadian co-founder of a ransomware negotiator firm called— I don't know how to pronounce this.
I think it's meant to be Cypher, but obviously he couldn't get the domain name, so he's changed the H to an F.
So the person sponsoring this cyber risk conference who's attending the conference, who even posted on LinkedIn that he was looking forward to the conference, the guy who got a lanyard and a bag of swag and maybe a stress ball.
Well, it appears the guy who wrote the book about how to negotiate with cyber extortionists has been arrested in connection with the FBI's investigation into the infamous Shiny Hunters cybercrime gang, which, of course, is a gang of cyber extortionists.
And then go, well, you can pay and we'll delete it, honest gov, or we'll just give it away for anybody to use for free and good luck with your share price.
I've been an expert witness in several criminal trials, but not a defendant.
When cybercriminals hit your company with a breach, if they steal your data and try and, you know, extort money out of you, someone has to then go and talk to the bad guys in order to stop them.
'Cause normally, you know, it's like, Well, we've got the woman who works in accounts, we've got the guy who sits at the front desk, we've got the chap who fixes the printers.
Who are we gonna use to do this? And so you may call a specialist in, someone who's got experience of negotiating with ransom gangs.
That someone is someone like Ed Dabrowski and his firm.
And who isn't directly involved themselves, so they're not So frenzied about the threats that they might be receiving or the risks or whatever.
The company is going to go bankrupt if they're not able, in some cases, to get back to business.
And you have no other choice but to actually discuss the situation and negotiate with these criminals.
Sometimes language barriers, geography, time zone differences, age differences, right?
Because sometimes you deal with kids, sometimes you deal with more seasoned criminals, and so on and so forth.
It's all via some sort of encrypted chat on Tor.
But the ransomware negotiation industry, as you've already touched upon, it is a bit of a Wild West. There's no real sort of established framework under which they're operating.
There's no license or registry or professional body or accepted code of conduct.
And as a result, anybody with a laptop and a bit of chutzpah can claim to be a ransomware negotiator and set themselves up.
And this isn't The first time that someone has been caught by the cops alleged to have maybe been playing both sides, right?
Like, we can now call him a convicted extortionist. And he was playing both ends against the middle.
As the negotiator, he would receive the confidential information from the company about, look, we don't want to pay, but we could just about afford $700,000.
So they told him that and he went to the crooks and said, right, they got $750,000 large. Let's ask for a million and squeeze them a bit. I think they can go up.
And then the crooks basically paid him.
I'll just do the ransomware attack with my buddies. And then I'm established as a known negotiator and people will call me and I'll go, yeah, I can help you. Negotiate with me.
Today, our partners at the Dutch National Police announced the arrest of one of the alleged leaders of Shiny Hunters, a group linked to cyberattacks in the United States, the Netherlands, and around the world.
With our full support, they moved quickly to protect victims and preserve critical evidence.
Since last year, this cybercriminal and his co-conspirators have allegedly breached more than 140 organizations, And taken at least $70 million in extortion payments.
So you'd be best if you actually came to us now and owned up to it. So we might be seeing more.
They actually took down dark websites, which means they must have fairly deep inside information.
Like, they've probably got the real server, which means they've probably got unencrypted data. It's not like they just got the clear web front end.
When we started in this business, the bad guys were the virus writers showing off, and now we're asking whether the people paid to deal with the attacks are actually crossing over to the dark side as well.
I mean, you have to wonder how we got here. I mean, it didn't used to be like that, did it?
I'm not saying that everybody in the antivirus, you know, is pure as the driven snow, but by and large, it was pretty easy to show that you didn't write the viruses because of how you acquired them.
And the fact that some of them were so badly written, you think, God, I would never want to be known for that.
And so we faced all these accusations because conspiracy theories go like that, and it was all a pack of lies.
And now it's hard for the industry to make that same defense, isn't it?
And so they think they've been told, oh, we've got a client and they've asked us to find out about vulnerabilities on their network. Can you go and see what you can find?
And they are actually supplying that. information to the criminals, not realizing they are actually working for criminals. So it's, it's a very murky world today.
They were in it for political reasons or because of counterculture or because thumbing their nose at the world, whatever it was, they'd just showing off to their imaginary girlfriends, whatever.
They weren't trying to pretend they were legit. They were quite happy to be the bad guys. Hahaha.
But now you look at how the criminals are pitching themselves using the terminology of legitimate companies. Like, we operate a franchise.
And you're just thinking what strange times we live in.
And I'm convinced that the reason that the initial split was 70% to the affiliates, 30% to the core ransomware gang was they They looked at Apple iCloud or iTunes or the Apple App Store and Google and said, 30% seems to be the going rate.
Yeah, we'll just pick that. If a business model works in the legitimate world, then just copy it and pretend you're legit.
No more manual evidence chasing, no more questionnaire hell. It continuously monitors your systems and keeps you audit ready for SOC 2, ISO 27001, HIPAA, GDPR, the works.
What would you do?
Listen to Smashing Security instead. I think that's what I'd do.
I think you say ASOS. ASOS.
That's not the issue here. The issue is that it is quite a popular company.
People do like it, and lots of them do trust the company's app because when you have the app, you get special offers that are are targeted to you.
And some people don't mind targeted advertising because they assume, I guess, that the company will look after their data and mine it with the safety and the security that they claimed, no doubt, when the user signed up for the service.
We take your security seriously. So it turned out that ASOS apparently have a customer database. Fortunately, it doesn't have financial data in it.
It doesn't have know-your-customer data in it, like driving license scans and passports, as far as I can tell.
It is a special sort of channeled-off version of their customer database that includes personal contact details, like including your home address, your phone number, and the recent search terms that each user has done in the app.
And on top of that, there are a couple of layers, which of course made the story very exciting, of AI. There's Snowflake, which is an AI-driven database.
And another product called Simon AI. You can understand why companies like ASOS want this kind of technology.
You tell the AI, well, do a massive marketing campaign, like you could do a blanket spam to people who've already opted in, but because AI and because speed and because accuracy isn't quite important, just has to be mostly okay, try and make a unique message for each customer.
So I think for a crook to get access to a system like that would be quite handy for All sorts of scamming and phishing.
Some sort of social embarrassment, maybe. I had a very, I mean, when I was at school, I had some cord trousers, these days would be very, very trendy.
But back when I was wearing them in the 1980s, they certainly weren't. I got a lot of derision for it.
Yes, I had some when I was about 12 and I thought they were great, but I quickly learned that that was not quite the case when I wore them out.
We see that you have been searching for these high-value items, and then you could list them because that they're in the database, and we want to invite you to be a preferred shopper.
So there's a special app you can install that gives you extra discounts and extra things and makes you a VIP, and, you know, trick them into installing a fake app.
And certainly you could, you could get them to sign up for additional things again on this preferred basis and, you know, lure them into giving away passwords or additional personal information.
So that's what I kind of imagined when I first saw the news, ASOS has been hacked and their app's been taken over.
They sent a message to the DPO, the Data Protection Officer, and the IT department of ASOS, like a sort of personalized message. And I will read it you. It said, ASOS hacked.
Dear ASOS DPO and IT, we have fully compromised your Snowflake instance. Engage with us or we will leak it. And they sent that message to every customer via the trusted app.
No, no, no, no, no. That wasn't the message they sent. But mixed in with those messages you might have been getting was this Hey, Asos, guess what we've got?
Yeah, which is quite a slap in the face way of smugly embarrassing, isn't it?
Either they figured it's no use calling him because the feds have confiscated his phone.
Or were they hired by some rogue competitor to make the company look bad?
Or were they just kids who broke in and kind of figured, how can we make this the media headline of all media headlines?
If you couldn't work out how to monetize it, or if you're too scared to monetize it because you're worried about the legal implications, you may think, wouldn't it be great?
I'm just putting myself in the mindset of a 14-year-old. Wouldn't it be great to be on the BBC News?
Wouldn't it be great if a message went out to everyone and everyone could see what elite hacker I was?
And it does seem that there are increasingly many malware attacks these days that are just done almost for the lulz, right?
It's like they're kids and, hey, they'll ask for £70,000 in Bitcoin or whatever. They know they're not going to get it, but really it's just, hey, look how cool I am.
Certainly a matter of great concern to ASOS customers.
Now, you told me before the podcast, Graham, and I read the email that you sent to me with great interest, your own dear wife was an ASOS customer.
And she decided about 3 years ago, maybe earlier than that, that she just thought that they weren't the kind of company she wanted to deal with for some of the reasons we've already described, like the fast fashion thing.
And she said to them, look, I want you to completely delete all of my details from all of your databases. I want to be entirely zapped from the database.
You can go to a company and say, take me off your list and they have to comply, right? And they have to delete all the data and tell you they've done it.
That she 3 years ago had said, not only do I not want to be a customer anymore, you're not allowed to know that I ever was a customer. Get rid of the data.
There's a number of other companies she's trying to do this with at the moment, by the way, Boots, if you're listening, where she can't seem to get herself eradicated from their database permanently.
But yes, she is not happy at all to have received this email from ASOS.
We're sorry for the unauthorized notifications some of you received and any uncertainty this caused.
Now, that got my attention because I thought if I'd received that message, there is no uncertainty at all.
Somebody's breached the system and sent a message that wasn't supposed to happen, whether it was an insider or an outsider. There's no uncertainty that it's caused.
It's quite certain. Engage with us or we'll leak the data. Like, where's the uncertainty? And they go, oh, well, it doesn't really matter.
Our priority will always be to protect our customers. In other words, they're still treating her as a customer, even though she said, I don't want to.
So it's not like they said, we are sending you this email even though you asked to be removed from our customer list, just for the avoidance of doubt. If they'd been—
But in this case, they obviously just went, okay, you don't want to be a customer, fine.
And that's how we came up with your email address.
Rather than, yes, even though we said we were completely deleting all of your information, we just kept a little bit here in this nook and cranny in case In case there's something embarrassing which happens later.
And if the people who did that get caught, they should expect to have the book thrown at them.
I'm not justifying it, even though it was sort of funny in a way, but I just think their response is everything that's wrong with our apparent corporate collective willingness to just shrug off breaches.
So hey, we know you're uncertain. No, I'm certain there was a breach. You're telling me there's a breach. I'm not— there's no uncertainty about that.
And they're saying things like, oh, the affected platforms were immediately locked down, ensuring that no further information could be accessed, and a full investigation was launched.
And then it goes on to say that our investigation found that the unauthorized party had access to some personal information, including names and contact details and certain non-personal account-related information.
Like your search history. How is that non-personal?
And contact details, apparently, according to what I've read on the BBC, who seem to have checked this out, includes phone numbers, home addresses, and these search terms.
So it's not like they got a scan of your driving license. Let's be honest. I'm not saying that's the case.
It does matter, particularly if you've ever been stalked or if you've just moved because you felt vulnerable where you were, or just the fact that they said they were going to look after the data and they jolly well should have.
And then they say the ASOS website and app was safe to use throughout and remains safe to use today.
Now, call me cynical, But if I'm using your app, Graham, and somebody figures out a way to send unauthorized messages via that app with the apparent legitimacy of the original company, how is the app safe?
Okay, there's no vulnerability in the app or there's no exploit in the app, but the app is part of a system and can't be disentangled from it.
You are damaging our sales. People may be turning away. This is about damage limitation, isn't it?
And making it sound as though, well, it was so trivial because all they know is where you live and what your phone number is and your date of birth and what particular things you're interested in.
And they had access to the app and could have sent you messages that were much more worrying or disconcerting than just making us look bad.
And the way that they end, thank you for your patience and for continuing to put your trust in us.
Now, that must have rankled with your lady wife because she already doesn't trust them because they emailed her at all. Come on, guys.
And also, by the way, put something on your own website that acknowledges the breach because it's all over the media anyway.
Anyway, so you've got nothing to hide, and provide a trusted URL where people can go to find out what you know so far.
Oh no! All these words I just don't say, eh? Because every Breach matters. And that really is the long and short of it.
There's no breach so unimportant that you can just say, don't worry folks, carry on, nothing to see here.
Could be a funny story, a book that they've read, a TV show, a movie, a record, a podcast, a website, or an app, whatever they wish.
It doesn't have to be security related necessarily. Well, my pick of the week this week is not security related. My pick of the week this week is something a little bit heartwarming.
There is a chap in America called Mike Tomlin, and apparently he's well known in America.
He is a long-serving manager of an American football team called the Pittsburgh Steelers, who I believe have won something called the Super Bowl.
And I think he's been the manager or the coach of them for about 20 years or something bonkers like that.
Anyway, what nobody knew about him him was he has a hobby, has a pastime, something, you know, when he's relaxing, when he's de-stressing from the important job of managing a top American football team.
And for the past 12 years, he has been quietly building a vast city in Minecraft. And—
Um, most floors had multiple apartments, um, but this one only had one. It's the penthouse, and And so the elevator stairwell opened right up into the place.
And then on the upper level, we talked about the recreation room, the media center, and the outdoor entertainment area. That's my favorite rooftop spot.
There's a bit of programming in there which you can do.
Which would do things extremely slowly, you know, as you would expect, not be the most powerful LLM in the world.
But anyway, he has built this incredible thing with hotels, with conference centers, with lovely public toilets, aquariums, and all of that. I love why he did it.
I love that the video isn't lots of quick edits and like, hey, I'm gonna tell you about this. It's just a guy sitting on his sofa saying, oh, let me show you around this city.
And he appears so humble about it. And it is extremely impressive.
And it's proof that I think we really needed that there are some great little corners of the internet where people are hanging out and obsessively doing things just for the sake of it, with no malice, with no money in mind, just as a pursuit, a hobby, a pastime.
And I think it's rather marvelous. So I will include in the show notes a link where people can go and check it out.
And so remember where I was on before and I said, hey, you know, when you're in your car, there's a little indicator on the fuel gauge that shows you which side the petrol cap is.
So I hope that this is not something that everybody else in the world already knows.
But Google can't resist giving you that, hey, here's the AI overview. And then if you put your name in it, they tell you this Yeah. How lovely you are and how clever you are.
And this is what this is referring to and a whole load of made-up confected nonsense, especially if you've misspelled one of the search terms.
And then way below, you can go down and maybe you'll actually find the website article you were looking for. Well, here's the thing.
If you do that search by hand, by actually putting the full search style URL, if you put google.com/search?q= The terms you want to search for.
So anyone who's listening back in episode 398 in December 2024 will know about that. But there may be people who've joined the podcast since then.
You don't need boss screens in a windowing environment, do you? Because you just go Alt+Tab. So maybe you should just remind our younger listeners what a boss screen is.
And it was always Alt+B or Ctrl+B, wasn't it? B for boss.
on to go to something else, which made it look like you were working.
Now, I wrote this, I wrote this particular game when I was at Bristol Poly, and the spreadsheet software which we used was VP Planner in the computer lessons.
So not only did I make it look like VP Planner, I actually wrote a little clone of VP Planner so you could move from cell to cell entering numbers.
So it really did look like you had A spreadsheet open, and then when the tutor walked away or whatever, you could switch back to playing Tetris.
So I put more effort probably into the spreadsheet boss screen than I did into the actual game.
If you remember Ball and Sidekick, they had a boss screen and it popped up, I think, like a 1-2-3 spreadsheet, Lotus 1-2-3 spreadsheet. It was very recognizable.
You couldn't do anything with it. It just had like quarterly sales figures for 3—
And if anyone wants to actually try out the boss screen, I can tell you If you go to the National Museum of Computing at Bletchley Park, that game Blocks, which I wrote, is on the Amstrad 1512 at the National Museum of Computing, and you can try out the boss screen.
I'm sure lots of our listeners would love to follow you and find out what you're up to and getting in touch, what is the best way for them to do that?
Follow Smashing Security in your favorite podcast app, such as Apple Podcasts.
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Until next time, cheerio. Bye-bye.
Do go and check out their offerings because they help keep the show afloat. Plus, big thanks this week to the following patrons whose names have been plucked out of the hat.
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Host:
Graham Cluley:
Guest:
Paul Ducklin:
Episode links:
- “123456” password used in massive Danish CPR data breach – The Copenhagen Post.
- ‘You have a meeting’: the calendar phishing scam growing exponentially – The Guardian.
- Anthropic AI model submitted false tip about unsolved murder, Philadelphia police say – 6abc Philadelphia.
- FBI Arrests Executive at Ransomware Negotiation Firm – Krebs on Security.
- ASOS hack: If you could message every customer, what would YOU tell them? – SolCyber.
- Rooftops, penthouses, and urban living – Mike Tomlin on YouTube.
- I built ChatGPT with Minecraft redstone! – YouTube.
- &udm=14 – the disenshittification Konami code – Udm14.
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Theme tune: “Vinyl Memories” by Mikael Manvelyan.
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