
In this week’s episode, Graham investigates the mysterious Iberian Peninsula blackout (aliens? toaster? cyberattack?), Carole dives in the UK legal aid hack that exposed deeply personal data of society’s most vulnerable, and Dinah Davis recounts how Instagram scammers hijacked her daughter’s account – and how a parental control accidentally saved the day.
All this and more is discussed in the latest edition of the “Smashing Security” podcast by cybersecurity veterans Graham Cluley and Carole Theriault, joined this week by special guest Dinah Davis.
Warning: This podcast may contain nuts, adult themes, and rude language.
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This transcript was generated automatically, probably contains mistakes, and has not been manually verified.
Hello, hello, and welcome to Smashing Security episode 418. I'm a teapot and my name is Graham Cluley.
Now coming up on today's show, Graham, what do you got?
Well, if you live in Spain or Portugal, there's a good chance that you do remember what you were doing, because at 12:33 on that day, millions of people were impacted by a sudden power blackout, which made headlines around the world, didn't it?
When the Iberian Peninsula, its electricity was, well, shut down.
It wasn't instantly dark, but— Obviously it became darker during the course of the day, but it still caused massive disruption for around about 12 hours.
So telecoms were down, your phone may not have been working, transportation.
So, I can definitely empathise. It was very kind of scary and just unsettling.
In Spain and Portugal, they were being evacuated. Air travel was disrupted. Traffic lights were on the blink. There were at least 8 people who died.
But there were also people who had the power to their mechanical ventilators, which they were relying upon for medical reasons, shut down because of the power outage.
So it's estimated this blackout cost €1.6 billion. And many businesses, banks, shops, services utterly incapacitated by the lack of power and the lack of connectivity.
And as you imagine, in those kind of situations, people are stocking up with essential items. They're grabbing food and water, batteries, torches, flashlights, radios.
Also, you don't even have Netflix to rely upon, right? You can't even trust that to be there. So maybe you're out buying jigsaws and books and knitting needles and—
And it struck me that if you were an invading force of extraterrestrials from the planet Altair 4, then this absolutely would be the time to attack, because everyone's running around like headless chickens.
But we don't know, three or even now four weeks after it happened, what we don't know is how this all occurred, how the power cut happened.
What we do know is that very soon after the power blackout started, several government officials ruled out the possibility of a cyberattack.
Prime Minister of Spain, Pedro Sánchez, as well as Portugal's Prime Minister and the President of the European Council, they all said it's not a cyberattack.
We've all done it, we've all pulled out the wrong plug from time to time. So that view that it wasn't a cyberattack was also backed by the Portuguese Cybersecurity Centre.
They said there's no indication the outage was due to a cyberattack. So what might it have been? Well, some people claimed it was all to do with renewable energy.
Did you see those headlines?
They said over half of Spain's electricity supply does come from solar energy, and then it's followed by wind, nuclear, and gas.
And renewable energy has become something of a political football in Spain.
The Prime Minister there, Pedro Sánchez, he's a big fan of renewable energy, but there are far-right political parties less keen, and they said, well, things would have been much better if we'd been reliant on oil and gas.
But in the weeks since the blackout, officials and energy experts, they say it's wrong to point the finger of blame that way, that there's nothing unusual about the energy mix.
No one turned off the sun.
So another theory which was going around, and these theories were being spread on social media and so forth, was the blackout was due to low-frequency oscillations.
Well, CNN and Reuters, they reported that the Portuguese Energy Grid Organisation— they said that they had claimed it was because of a rare atmospheric event which had induced atmospheric vibration, causing synchronisation failures between electrical systems.
Now, I didn't understand a word of that.
So I plugged it into an AI and said, could you explain this to me like I'm a presenter of a cybersecurity podcast?
And what it did was it explained to me that it was like a giant skipping rope. The European energy grid, it stretches across the entire continent.
Every country is holding part of the rope and they all have to swing it together in rhythm, right? And that apparently—
Everyone's holding a bit of it and you have to swing it together, right, in rhythm so electricity can flow smoothly.
And they claim that Spain and Portugal, which is at the end of the skipping rope of Europe, got out of sync.
And that's why things wobbled around too much and that caused the problem.
So Reuters and CNN, they reported that REN, which is the Portuguese energy grid organisation, they reported that this is what they had blamed the outage on.
But REN says, we never said that. And these media reports are complete bunkum. So, again, how did the misinformation get out there, which was being spread on social media?
That didn't happen." Which takes us back, I believe, to a cyberattack. And Spain is now investigating again whether a cyberattack was responsible after all.
So, having initially debunked that theory, they're now saying, maybe it was.
And they are demanding that the country's small and medium-sized power facilities, which I'm afraid are typically solar and wind farms, look into whether they are a weak link.
And they are barraging those organisations with questions as part of the inquiry. Questions like, is it possible to control the power plant remotely?
Were any anomalies detected prior to the incident? Have you installed any recent security patches or updates?
I don't know if that's because you should have done or because they might have caused a problem. Hard to say with a security patch or update.
And so I think these things can happen starting from one smaller spot, but it's the domino effect. It's that toaster plug-in, you know, where—
They don't want to be held responsible.
In Ukraine, in 2015, in the run-up to Christmas, people were getting ready for Christmas, snow was falling, cabbage was being boiled, and somewhere deep in Russia, they decided that was the perfect time to launch some sabotage.
Hackers wriggled their way into the IT systems of Ukrainian energy companies, logged into SCADA systems, and they managed to turn the power off.
Quarter of a million Ukrainians suddenly found themselves in the dark.
They just want to mess with Ukraine, and that was the middle of winter. Yeah, so it's curious. Even if it was a cyber attack, what was the point?
It feels like whoever did this did not actually want the whole grid to go down. Yeah, that's my guess.
As I said, it's happened in Ukraine before. It also happened in India in 2020 in Mumbai, home to Bollywood, 20 million people, most of them practically living on the railways.
Everything went dark. Trains ground to a halt. Hospitals had to use backup generators.
Anyway, that has been blamed on a Chinese state hacking gang called Red Echo, who had been lurking on the power grid for months, dropping malware. So these things do happen.
Now, the challenge, whether you be running the electricity grid in Ukraine, India, Spain, or Portugal. Challenges are the same.
We are taught at cybersecurity school that it's all about CIA. Confidentiality, integrity, availability. Top of the pyramid, confidentiality. You've got to keep information secret.
Integrity, you've got to maintain the integrity of the data, make sure it's not tampered with. And availability, yeah, people need to be able to access the data.
But when you are dealing with critical infrastructure like the energy grid, that pyramid turns upside down. Suddenly availability is the most important thing. That's what they need.
They need to be able to supply electricity. That matters more than confidentiality or integrity.
And I think the challenge for the energy sector is there's very much an attitude of, if it ain't broke, don't fix it.
When they say things, have you applied any security patches lately?
Chances are on many of these industrial machinery and SCADA systems, they won't have done because they can't afford to break the power supply. It's got to be keeping up.
So you have a lot of old systems sometimes running, which aren't properly patched and aren't properly defended and maybe aren't properly understood exactly how they work because the person who put them in place—
It may not be a cyberattack, but certainly there are huge challenges for that sector. Dinah, what have you got for us this week?
I came home to the house at about 4 o'clock, and my husband looked a little bit frazzled and said to me, her account's been hacked. We're trying to get it back.
I have to go back to work. Can you please help her? And I was, oh, okay, let's take a look at this, right?
And it turned out, you know, we tried to get her account back using the my account's been hacked, but to do that you need to have access to the phone number or the email address associated with the account.
And it turns out the hacker changed that immediately, so we weren't able to get in.
But if someone has changed it—
And it was because she did that ice bucket challenge with her friend, because that has come back to life, right? So no, she— it's a very private account.
I don't think it was about that. I think it was a stepping stone to get more accounts.
So the hack timeline is, you know, she gets home from school at like 3 o'clock, and she was sitting down. She had a lot of homework to do, so she was getting started right away.
And she got a message on Instagram from a very close friend of hers, somebody she's known since kindergarten, right? And the message said, hey, can you do me a favor please?
Send a request to your friends to help you get back into your account. How this works Choose two friends on your Instagram who can confirm your identity.
We recommend you call or text them so they'll know who sent the request. And this is actually an old feature. I don't think it's a feature on Instagram anymore.
I couldn't find it anymore, but I did find references to it from about a few years ago, and it was a way to help recover your account or prove your identity, and you could request help from friends.
It's, yeah, let's farm this out to people's friends to confirm their identity, and that way they can get their accounts back, right?
And then again, they heart the message, making her feel more warm and fuzzies. Then they say, thanks, what's your number? And this is when my daughter sends her phone number.
Again, she thinks she's talking to her best friend. This is a very hard situation, right? And then it says, check your phone messages, send me the code please. Which my daughter did.
And she said to me after, she said, Mom, after I sent the code, I had this deep sinking feeling that I'd done something wrong. We never got mad at her about this.
This could happen to us, you know. She was doing her homework and all of this happened.
Your daughter then told the hacker who was able to enter it pretending to be your daughter, and the hacker gained access to your daughter's account through that mechanism.
Yeah, and you know, that's when she came running upstairs to her dad and they tried to access it, but obviously they changed her phone number immediately so we couldn't get any access to it.
It's only after, because I was able to look at all the messages that were sent once we got it back, that I could see what else happened.
So at 3:02 they sent the first message, and at 3:05 her account was gone.
So they went into her messaging app, they just went through the top people that they recently messaged. So now these are all her good friends, right?
They figure out something's not right. And the other eight say, okay, yeah, how can I help? And the attacker sends them, what's your phone number?
So of the eight who stayed engaged, five figured out something was off, and they never ended up sending their phone numbers or their authentication codes to the hacker.
So all right, that was good. And 3 responded with their phone numbers. So 2 teens do send real authentication codes to the hacker. Only 1 of those teens lost their account.
I was like, that's weird. Why did only 1 lose their account?
And it took me a minute, and then I realized what happened.
So a few months ago, Instagram created something called Instagram Family Center, and it allowed you to put controls and monitor your child's activity.
In talking with my daughter, we agreed that we would set a 1-hour time limit per day to Instagram.
And so what happened was she'd been on Instagram earlier that day, and at 3:30 PM, the hacker got kicked out because of my parental controls.
And the hacker figured out that this account was somewhat useless now.
And so the hackers were texting my daughter to see if she wanted her account back, to buy it. And that's what I realized— they were trying to ransom her for her account.
You didn't have anything in your account that you could be blackmailed with. And we're really lucky that that was the case. And this just isn't the case for all teens.
And there's been a lot of instances in the news recently of teens committing suicide for fear of explicit pictures they've sent in DMs to become public because of somebody who has taken over their account, probably in a very similar way to this.
So this part is my PSA.
If they are so worried that they might have disappointed you or anything, and maybe just having that conversation with them is enough that they'll come to you if it happens, you know?
So when you were contacted by this person who worked at Meta via LinkedIn, and you gave them your daughter's number and account.
I wrote this article, I posted it on my Substack and on my Medium account and posted it with Code Like a Girl.
And I've been getting responses on there saying, oh, I'm this person, you know, I work at Meta and you can pay me $200 to get that account back. Wow.
But first, you know, I like to do a little bit of did you know, a little bit about legal aid, because obviously it is not something that's been around since the dawn of time.
Can you guess when it might have come about in the UK? When would we have introduced legal aid as a service?
So, you know, even if you qualify, you may have to repay some or all the costs if you win money or property from your case.
But still, I don't know, it's kind of cool, how beautiful that there are countries out there that introduce and maintain such a system.
Because basically it says you can't get away with something just because the other person is poor.
But alas, my friends, as we know, every government-funded rainbow has a shadowy cloud ready to kill the beauty.
So this service has not been nearly as readily available since the LASPO Act. So Legal Aid, Sentencing, and Punishment of Offenders Act was passed in 2012.
So many areas like family law, housing, welfare benefits, immigration cases were cut or severely limited, like fallen by 80% since 2012 in some areas, with parts of the country being described as legal aid deserts.
And this is despite the population increasing by 5 million people in the same time period. So the upshot is we have an overburdened system that is desperately underfunded.
And maybe that might help to explain why what has been unfolding in the past few months, but it's only come to light this week.
So Monday this week, we see reports that the Legal Aid Agency's online digital services which are used by legal aid providers to log their work and get paid by the government, have been taken offline.
And it wasn't a technical fault. The Ministry of Justice confirmed that the agency services were indeed hacked. That happened this week.
See, the rainbows are vanishing, being replaced by thundery clouds here.
The BBC reports that the Ministry of Justice said the following: This data may have included addresses of applicants, dates of birth, national ID numbers, criminal medical history, employment, financial data such as debts and payments.
And it has since become apparent that the incident was more extensive than originally understood. That is, quote, quote, more extensive than originally understood. It's a bit vague.
What, maybe because you don't have enough people?
So some of this data would include children who have been mistreated, abandoned, or wronged, people who have been trafficked, sexual and domestic violence victims.
These are vulnerable people who definitely do not want to be found by the wrong people.
The Law Society, which represents the legal profession in the UK, said the Ministry of Justice needs to get a grip on the situation immediately and notify all those affected individually.
And now that the fiasco has come out into the open, there are, of course, fears of scammers jumping in on the confusion to target those whose data—
So we're warning people to be on alert of any suspicious activity, including unknown messages or phone calls, and to update any potential exposed passwords.
Okay, so how is the MOJ gonna communicate with the people that have been affected if everyone is looking out for unknown, unexpected messages?
But they're expecting a message, but they shouldn't expect it from the scammer, just from the MOJ. Do you see what I mean?
Yeah, it's a bit of a—it's similar to the grocery store hacks we've been seeing in the UK over the last month or so where they're just taken offline.
But in this case, the vast majority of the people are people in need who've already, many of them, been victimized and traumatized and maybe just need a break.
So it's a bit of a nightmare. It's still unfolding, so we will watch this space. There's lots of links in the show notes for you if you want to nose in a bit deeper.
But yeah, shame and tsk tsk. This is really bad. Not cool.
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Do your end users always, and I mean always without exception, work on company-owned devices and IT-approved apps? I didn't think so.
So my next question is, how do you keep your company's data safe when it's sitting on all those unmanaged apps and devices?
It ensures that every user credential is strong and protected, every device is known and healthy, and every app is visible.
And you join us for our favorite part of the show, the part of the show that we call Pick of the Week.
Could be a funny story, a book that they've read, a TV show, a movie, a record, podcast, a website, or an app. Whatever they wish. It doesn't have to be security related necessarily.
Better not be. Well, my Pick of the Week this week is not security related. My Pick of the Week this week is a TV show which I have been watching. Not a drama, not a documentary.
Have you seen The Assembly, Carole?
That was an episode with Michael Sheen, the Welsh actor, who was asked about Dylan Thomas and things like that.
And then it went to ITV, where we've had David Tennant, the former Doctor Who, one of the girls from Little Mix, Gary Lineker, Danny Dyer. He's a geezer. It is lovely.
The first one I saw was the one with David Tennant, where he's asked some difficult questions, refreshingly honest.
But to be honest, this old softie got a bit of a tear in his eye during most of these episodes because it is really, really touching and refreshing.
And sometimes they play a little song at the end where the interviewers, some of them will get together and play some music for the celebrity. Sort of thank them for coming along.
And I have to say, the performance they did of Sunshine on Leith for David Tennant, which is one of those songs, it is such a beautiful song anyway, it's absolutely heart-wrenching, it was wonderful.
And as I said, there are versions of this programme in other countries around the world. But my pick of the week, absolutely, I'd strongly recommend The Assembly. Cool. Very good.
Dinah, what's your pick of the week?
For a swimmer, Olympic distance, a kilometre and a half, it's not that far, it's fine. But then the bike and the run, they're crazy.
They're super far, especially in an Ironman, right? So the Ironman swim's 4 kilometres. That's far, but it's not crazy for a swimmer.
But the bike's 160 kilometres and then the run is 42 kilometres, right?
But both my daughter and I are swimmers and I got back into swimming a couple years ago and I discovered this amazing organisation called Oceanman.
So it's like an Ironman, but it's only swimming. And so an actual Oceanman swim length is a 10-kilometre swim. Oh, wow. And that's a, I even think that's a little bit insane.
I personally like to stick to what they call the sprint distance, which is 2 kilometres.
That's just far enough for me, but my daughter loves distance swimming and she recently did her very first 5K. Congratulations. Wow. Yeah.
And so what's really cool about Oceanman is they host races all over the world.
So basically you can one, do an awesome event, challenge yourself and find other people who actually like swimming and not the running and the biking part.
And we just wanna do the open water swim. But two, it's a great excuse to go on a vacation someplace else.
So I was also supposed to do the race in Spain, which unfortunately I've injured my shoulder, I couldn't do it, but oh well, had to go to Spain anyway for my daughter.
That was such a hard choice.
So if you like swimming and you want a challenge, you're like, you wanna be cool like the Ironman people, but you don't actually wanna bike or run, you can do Oceanman instead and you can go all over the world.
So I'm currently looking at their map for this year and you can do swims in Nicaragua, Ecuador, Argentina, Egypt, Greece, Italy. You can even do one in Kiev, Ukraine.
I feel that's very bold right now. I'm not sure I'm up for that, and they did three in Spain this year.
So there's, I think it looks like there's about 25 different races you can do all over the world. So it's kind of a cool thing to do. It's like travel racing.
Go to, go see a cool place, do a race. You know, it's something I like having a goal to train for.
My daughter comes out and she's dying because it was actually really wavy, so it took her a lot longer than expected and I bet she was exhausted.
And then we're like, are you gonna do it again? She's like, yeah. And she's like, and one day I'm gonna do a 10K. I'm like, okay, you are crazy, but I love you.
It's really, it's a fun way to— yeah, I don't know, it's a different way to explore the world and challenge yourself.
Don't think you've read it because you would go, oh my God, oh my God, I love it.
One summer, this little town called Montclair is shattered by the abduction of a teenage boy nicknamed Patch. And nobody more so than St.
Brown, best friend, who will risk everything to find him. And when she does, it breaks her heart.
It's difficult to describe the book's genre, but you have a really fast-paced cat and mouse thriller, a police procedural, a murder mystery, a small-town domestic drama, and a multi-layered, decades-long love story.
I read a ton, and I promise, very, very rare.
I just— oh, I don't know, it just blew my mind.
That's what my brother and I say.
Like, just hearing it in their voice is so powerful.
His book about his childhood is unbelievable, and read by him because he does all the accents and stuff as well. It's really good.
I'm sure lots of our listeners would love to find out what you're up to and follow you online. What's the best way for them to do that?
And don't forget, to ensure you never miss another episode, follow Smashing Security in your favorite podcast apps, such as Apple Podcasts, Spotify, and Pocket Casts.
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For episode show notes, sponsorship info, guest lists, and the entire back catalog of more than 417 episodes, check out smashingsecurity.com.
Hosts:
Graham Cluley:
Carole Theriault:
Guest:
Dinah Davis
Episode links:
- 418 – I’m a teapot – MDN Web Docs.
- 2025 Iberian Peninsula blackout – Wikipedia.
- What could have caused the major power outage in Spain and Portugal? Experts weigh in – Euro News.
- Spain investigates cyber weaknesses in blackout probe – Financial Times.
- Report on Working Conditions at INCIBE, the company Investigating the blackout – El Cierre Digital.
- My Teen’s Instagram Account was Hacked – Dinah Davis.
- We Got Her Account Back, Here’s What the Forensics Revealed – Dinah Davis.
- ‘Significant amount’ of private data stolen in Legal Aid hack – BBC News.
- Civil legal aid: millions still without access to justice – The Law Society.
- Civil representation – Legal aid data – GOV.UK.
- Legal aid statistics England and Wales bulletin Oct to Dec 2024 – GOV.UK.
- Funding for justice down 22% since 2010 – Bar Council.
- The Assembly – ITV.
- The Assembly review – this celebrity interview show is going to be massive – The Guardian.
- The Assembly: Inside the most groundbreaking TV show of the year – The Independent.
- David Tennant gets emotional from neurodivergent musicians – YouTube.
- OceanMan.
- All the Colours of the Dark by Chris Whitaker – Orion Books.
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Theme tune: “Vinyl Memories” by Mikael Manvelyan.
Assorted sound effects: AudioBlocks.
