Samsung tells Galaxy Note 7 users to stop using it, and turn it off NOW

This is not a fire drill.

Graham Cluley
Graham Cluley
@[email protected]

Samsung tells Galaxy Note 7 users to turn it off, and stop using it NOW

Samsung is halting sales of its Galaxy Note 7 smartphone globally following multiple reports of the device overheating and catching fire:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers’ safety remains our top priority Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.

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This isn’t just a PR nightmare for Samsung, this is a serious safety risk. And it’s not going to be solved by rolling out a security patch…

You can’t help but think that if it was the Apple iPhone rather than Samsung at the centre of this red hot story, it would be pushing Donald Trump and Hillary Clinton off the front pages.

Graham Cluley is an award-winning keynote speaker who has given presentations around the world about cybersecurity, hackers, and online privacy. A veteran of the computer security industry since the early 1990s, he wrote the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows, makes regular media appearances, and is the co-host of the popular "Smashing Security" podcast. Follow him on Twitter, Mastodon, Threads, Bluesky, or drop him an email.

3 comments on “Samsung tells Galaxy Note 7 users to stop using it, and turn it off NOW”

  1. graphicequaliser

    "I, for one, welcome our new Samsung Inferno Overlords. Praise be!" ;-)

    Samsung are going to lose a lot of sales after this fiasco – they have obviously never heard of soak-testing, just ship it to market before Apple and other rivals get their latest models out there. Geez!

  2. Bob

    They've stopped manufacturing the device. Permanently.

    "Samsung ends production of Galaxy Note 7 after second global recall"
    "All Galaxy Note 7s, including replacements, are unsafe. Return yours now."

    1. Chris · in reply to Bob

      Personally I'd hold onto mine (powered off). The rarity value, assuming it doesn't go up in smoke, would make it worth a fortune in years to come. Probably.

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