British Gas customer Ben Woodward understands the benefits of having a complicated, hard-to-remember password rather than a dumb, easy-to-guess one.
But, unfortunately, he says British Gas’s website is set up in such a way that it prevents him from using his preferred password manager.
@Sacro Hi Ben, I understand but as a business we've chosen not to have the compatibility with password managers. Thanks, Joe
— British Gas Help (@BritishGasHelp) July 14, 2015
British Gas apparently doesn’t let you copy-and-paste your password when you try to log into its site.
Anything which discourages users from adopting password managers or makes them less useful is bad for security as a whole.
We have enough trouble getting people to use stronger, unique passwords without sites like British Gas making safety online even more difficult.
Frankly it’s a bizarre and inexplicable decision. I hope British Gas reconsiders, and builds its site to make it easier for customers to use a password manager – which I believe the vast majority of computer security experts would consider to be a more secure approach.
Sadly, I suspect British Gas is far from the only website to have a password manager-unfriendly login. If you know of others, feel free to leave a comment and maybe we can help them see sense.
This looks encouraging!
@Sacro Hi Ben, in light of the feedback we'll take a look at our approach to password managers.Thanks, Matt
— British Gas Help (@BritishGasHelp) July 15, 2015
Found this article interesting? Follow Graham Cluley on Twitter to read more of the exclusive content we post.