BlackBerry customers revolt after spyware scandal

Graham Cluley
@gcluley

If your customers think that you tried to spy on them, that’s not going to be good for business.

That’s the message that’s presumably being heard loud-and-clear by telecoms company Etisalat, which has found itself in the middle of a storm of negative headlines after it was revealed that an update it sent to BlackBerry users in the United Arab Emirates, which claimed to improve performance of the mobile device, was actually spying on them.

RIM, makers of the Blackberry smartphone beloved by businesspeople around the world, say that the spyware update sent out by Etisalat actually worsened battery life and reception, and (most worryingly) was designed to “to send received messages back to a central server.”

Potentially, the patch gave Etisalat the ability to…

Read more in my article on the Naked Security website.

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Graham Cluley is a veteran of the anti-virus industry having worked for a number of security companies since the early 1990s when he wrote the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows. Now an independent security analyst, he regularly makes media appearances and is an international public speaker on the topic of computer security, hackers, and online privacy. Follow him on Twitter at @gcluley, or drop him an email.