Zappos turns off phones after up to 24 million customer records exposed

Graham Cluley
Graham Cluley
@[email protected]

Online shoe and clothing retailer has warned its users that it has suffered a massive data breach.

Up to 24 million customers may have been impacted by the security breach, which has forced the firm to reset the passwords of its customers.

According to the company, which is owned by, details stolen include names, email addresses, billing/shipping addresses, phone numbers, and the last four digits of customers’ credit card numbers.

In addition, password hashes were exposed.

So, you’ll have to change your Zappos password if you want to shop from the store again. And, actually, it would make sense to ensure that you are not using the same password anywhere else on the net.

Disappointingly, there is no mention of the security breach on the front page of the Zappos website – one platform you would imagine they would use to inform their customers that there was a security problem of which they should be made aware.

Zappos says it has taken the step of…

Read more in my article on the Naked Security website.

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Graham Cluley is a veteran of the cybersecurity industry, having worked for a number of security companies since the early 1990s when he wrote the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows. Now an independent analyst, he regularly makes media appearances and is an international public speaker on the topic of cybersecurity, hackers, and online privacy. Follow him on Twitter, Mastodon, Threads, Bluesky, or drop him an email.

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