Twitter blackout for Vodafone customers

After four days there’s still no sign of a fix from Vodafone.

Graham Cluley
@gcluley

Twitter blackout for Vodafone customers

Vodafone customers in the UK are spitting tacks after an “issue” has left them unable to use Twitter properly for days, after the display of images and movie files, and – in some cases – the entire website, was blocked.

According to numerous social media posts from hundreds of Twitter users, for four days they have not been able to view images and movie files attached to tweets or profile images, unless they have already downloaded the image via a Wi-Fi connection.

The common denominator for these Twitter users? They are all accessing Twitter via a Vodafone 4G connection.

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And some even find that Twitter is still not being displayed properly via their Wi-Fi connection if, like me, their home’s Wi-Fi uses mobile broadband provided by… you guessed it… Vodafone.

Here’s a screenshot of one complaint showing the difference between accessing Twitter via Vodafone and another cellphone provider (I would have embedded the tweet, but if you’re a Vodafone customer you probably wouldn’t be able to see the image.)

There’s no suggestion that Vodafone’s users are suffering from this “denial of service” because of a malicious act. Instead this feels like more of a common-or-garden cockup to me. Chances are that Vodafone was putting some filters in place and err… got a little over-enthusiastic.

Is it the biggest problem facing the world right now? No it’s not. But it’s still a ruddy nuisance, especially for a Twitterholic like myself.

If you’re struggling to access Twitter properly, and are not able to hop onto a non-Vodafone connection, then you might try using a reliable VPN to see if that skirts around whatever block Twitter has mistakenly put in place.

Requests for comment from Vodafone’s PR department have so far gone unanswered.

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Graham Cluley is a veteran of the anti-virus industry having worked for a number of security companies since the early 1990s when he wrote the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows. Now an independent security analyst, he regularly makes media appearances and is an international public speaker on the topic of computer security, hackers, and online privacy. Follow him on Twitter at @gcluley, or drop him an email.

One comment on “Twitter blackout for Vodafone customers”

  1. Nadine

    I can see images etc. on Twitter via Vodafone 4g but the App keeps freezing on me. I'm a Twitterholic too and it's really getting on my nerves!

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