Reeling from ransomware attack, takes down its entire web hosting infrastructure

Client websites are offline out of “an abundance of caution” as $500,000 ransom demanded.

Graham Cluley
Graham Cluley
@[email protected]

Reeling from ransomware attack, takes took down its entire web hosting infrastructure

In the early hours of Monday morning, – a major provider of managed web hosting solutions – discovered it was the victim of a co-ordinated ransomware attack, encrypting not only its own systems but also the websites of customers.

Within hours the company had decided to take down its entire infrastructure. That has the advantage of meaning that no more damage can be done by the ransomware against the websites and databases of customers, but has the colossal drawback of meaning that those same websites are no longer accessible. status

As you can probably imagine, customers – some of whom seem not to be aware that their web hosting provider has suffered a severe ransomware attack – are less than happy to find their websites are no longer online.

Tweets from customers

With luck, the technical team at will be able to restore systems and secure them against reinfection. Although it’s unclear how many days or weeks it may take them to recover their customers’ websites – time that no online business can afford to be without an online presence.

Sign up to our free newsletter.
Security news, advice, and tips.

But even if does recover its systems, that isn’t necessarily the end of the problem. It is becoming increasingly common for ransomware attacks to not just be about encrypting files, but also exfiltrating sensitive data and threatening to publish it or sell it on to other cybercriminals if a ransom is not paid.

According to Bleeping Computer, the REvil ransomware gang is currently demanding US $500,000 from for a decryption tool.

Graham Cluley is an award-winning keynote speaker who has given presentations around the world about cybersecurity, hackers, and online privacy. A veteran of the computer security industry since the early 1990s, he wrote the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows, makes regular media appearances, and is the co-host of the popular "Smashing Security" podcast. Follow him on Twitter, Mastodon, Threads, Bluesky, or drop him an email.

One comment on “Reeling from ransomware attack, takes down its entire web hosting infrastructure”

  1. Ken b

    Anyone interested in a class action suit please contact me. This company has damaged so many of us by refusing to give us our data from their back ups…they are holding us hostage. Lets get this started.

What do you think? Leave a comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.