Malware on your Mac? Don’t expect AppleCare to help you remove it

Graham Cluley
@gcluley

ZDNet writer Ed Bott has today published a fascinating conversation with an AppleCare support rep on the subject of Mac malware.

For reasons which will become obvious when you read the interview, the Apple support rep has chosen to remain anonymous. Chances are that if he hadn’t kept his identity secret that he would be thrown out of the company pretty quickly.

According to Bott’s source at Apple, AppleCare’s call volume is “4-5 times higher than normal” and the overwhelming majority of calls come from Apple customers who have been hit by the current spate of fake anti-virus

Read more in my article on the Naked Security website.

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Graham Cluley is a veteran of the anti-virus industry having worked for a number of security companies since the early 1990s when he wrote the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows. Now an independent security analyst, he regularly makes media appearances and is an international public speaker on the topic of computer security, hackers, and online privacy. Follow him on Twitter at @gcluley, or drop him an email.

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