Lloyds TSB bank rejects man’s “pants” password

If you set a password for your bank account you don’t expect your bank to change it without your permission do you? In particular, you don’t expect people at your bank to have looked at your password, disapproved of it for reasons other than security, and then changed it to something of their own choice.

But that is exactly what appears to have happened to Steve Jetley, a customer of Lloyds TSB bank in Shrewsbury, UK. According to the BBC, after a disagreement with Lloyds TSB, Steve changed his telephone banking password to “Lloyds is pants“.

Steve first realised that Lloyds TSB had a problem with his password when a call centre staff member revealed it had been changed to “No it’s not”.

“I thought it was actually quite a funny response,”…

Read more in my article on the Naked Security website.

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Graham Cluley •   @gcluley

Graham Cluley is a veteran of the anti-virus industry having worked for a number of security companies since the early 1990s when he wrote the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows. Now an independent security analyst, he regularly makes media appearances and is an international public speaker on the topic of computer security, hackers, and online privacy. Follow him on Twitter at @gcluley, on Mastodon at @[email protected], or drop him an email.