call centre

1&1 Telecom GmbH hit by almost €10 million GDPR fine over poor security at call centre

1&1 Telecom GmbH has been hit with one of the largest fines dished out so far under European GDPR legislation, Germany’s federal privacy watchdog has announced.

Read more in my article on the Hot for Security blog.

Telemarketing firm leaks 17,000 recorded calls, many containing credit card details

Audio recordings of telemarketing calls include customers’ names, physical addresses, phone number, credit card number, CV numbers, and more.

David Bisson reports.

TalkTalk phone scams: arrests made at Indian call center

Police in India have arrested three individuals working at a call center in connection with a spate of phone scams targeting customers of UK broadband provider TalkTalk.

David Bisson reports.

Consumers worried about call centre security, new survey reveals

Are call centres keeping your sensitive information safe and out of the hands of criminals?

76% of UK adults are worried, survey claims.

Study reveals scale of fake tech support call scams

More and more people are reporting that they have received bogus support calls out of the blue, offering a free security check of their home PC.

Learn more and listen to our tips on how to protect yourself.

Scammed pensioner told heavy rain caused computer virus infection

Bad weather blamed for bogus virus infection??

Telephone scammers prey on the vulnerable. Make sure your family and friends are on guard against similar scams and educate them about the threats.